Product Support Specialist  

• Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions.
• Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support.
• Maintain client confidence by keeping their information confidential.
• Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products.
• Consult with users to determine steps and procedures taken to identify and resolve the problem.
• Apply knowledge of computer software, hardware, and procedures to solve problems.
• Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems.
• Maintain knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• Develop great client relationships to keep clients excited about joining Ylopo
• Speak confidently and professionally with clients.
• Serve as subject matter expert for the Ylopo process.
• Learn the ins and outs of Ylopo products.

• Excellent English verbal communication skills
• Excellent English written skills
• Excellent English comprehension skills
• Keen attention to detail
• Strong analytical, problem-solving, and interpersonal skills
• Can think on his/her feet and can provide prompt responses and resolutions
• Able to take detailed notes regarding client issues and conversations
• Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients
• Noise free working environment
• Understanding of real estate industry or previous work in real estate is a plus, but not required
• Ability to work US hours

System Requirements:

• The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
• Ram should be at least 8 GB with 100 gb Free disk space
• A headset with the noise-canceling feature
• 10 Mbps & up wired connection for the main internet service
• strictly no USB Sticks allowed for backup internet connection

Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)

Rate: PHP 40,000