Monde Nissin Corporation has been giving Filipino consumers quality products and service for the past 45 years. The company has consistently been among the top corporations in the Philippines and is considered as one of the industry leaders in both noodles and biscuits product categories with well-loved Filipino brands such as Lucky Me! Instant Noodles, Nissin Wafer, Nissin Butter Coconut, Eggnog, Skyflakes and the like.

Monde Nissin's subsidiaries include Monde M.Y. San, manufacturer of iconic biscuit brands SkyFlakes and Fita; Monde Nissin Thailand; Monde Nissin Singapore, and Monde Nissin Australia, comprising the businesses Black Swan, Nudie, and Menora Foods.  

Get to know us more! Visit our website at www.mondenissin.com

Monde Nissin Corporation

The Regulatory Affairs Associate Manager provides technical and administrative support in ensuring compliance with food safety regulations, licensing requirements, and industry standards. The role serves as a liaison with the FDA and other government agencies, manages regulatory submissions and certifications, maintains regulatory databases, and monitors regulatory updates and industry trends.

Responsibilities

<ul>
	<li>Support the Regulatory Affairs Manager in regulatory compliance activities.</li>
	<li>Serve as liaison with the FDA and other government agencies as needed.</li>
	<li>Prepare and submit applications for licenses, permits, registrations, and certifications.</li>
	<li>Ensure compliance of products across manufacturing sites and subsidiaries with regulatory requirements.</li>
	<li>Maintain and update regulatory databases, including application status, licenses, and certificates.</li>
	<li>Monitor renewal deadlines and follow up on regulatory approvals.</li>
	<li>Stay informed on food safety regulations, regulatory updates, food trends, and technical developments.</li>
	<li>Coordinate with internal teams to gather documents and ensure accurate regulatory submissions.</li>
	<li>Prepare compliance reports and regulatory documentation as required.</li>
</ul>

Regulatory Affairs Associate


Satellite Office is a leading offshore staffing and outsourcing partner that helps businesses build high-performing full-time teams in the Philippines. We work with global companies to create dedicated offshore teams that operate as a true extension of their business — giving clients full control, transparent pricing, flexible scaling, and access to exceptional talent backed by premium operational support.

 

Our services support a wide range of business functions, including customer experience and support, software and development teams, finance and back-office operations, digital marketing, creative services, and other specialist roles across growing industries. Through our people-first approach, we focus on building teams that stay, grow, and deliver long-term value for the businesses they support.

 

At Satellite Office, employee experience is at the heart of everything we do. We are committed to creating an environment where people can build meaningful careers while maintaining balance, wellbeing, and personal growth.

 

Our employees enjoy competitive compensation and benefits, ongoing learning and development opportunities, modern workplaces, and a culture that values collaboration, trust, and flexibility. We believe great teams are built by investing in people and creating a workplace where individuals feel supported to thrive both professionally and personally.

 

As a certified Great Place to Work and one of the leading offshore employers in the Philippines, Satellite Office continues to attract talented professionals who want to work with global brands, develop their careers, and be part of a company that values performance, culture, and long-term success. Through our strategic growth partnership model, employees work directly with international clients, integrate into global teams from day one, and contribute to meaningful business outcomes in a dynamic and future-focused work environment.

Satellite Office 

The Inbound Sales Consultant is responsible for managing incoming calls from existing and new customers regarding their sales inquiries and orders. This role involves providing exceptional service by addressing customer questions, resolving issues, and ensuring a positive experience throughout the customer journey. The ideal candidate will demonstrate strong communication skills, a customer-centric attitude, and the ability to navigate systems to assist customers effectively

Key Responsibilities:

<ul>
	<li>Handle incoming calls from customers related to their sales inquiries and existing orders.</li>
	<li>Online Chat with potential customers through our live chat platform</li>
	<li>Provide accurate information and support to resolve customer issues or concerns.</li>
	<li>Document customer interactions and maintain detailed records in File Maker.</li>
	<li>Collaborate with other departments to ensure seamless service and issue resolution.</li>
	<li>Continuous improvement of Product and Industry knowledge</li>
</ul>

Inbound Sales with Booking Reservations Background

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

We are looking for a customer-focused and results-driven Customer Sales Associate to deliver exceptional customer service while achieving sales targets and maintaining the overall appearance and operations of the store. The ideal candidate is proactive, team-oriented, and committed to providing an excellent shopping experience.

Location: Robinsons Place Manila (Ermita)

Key Responsibilities

Sales and Customer Service

<ul>
	<li>Achieve individual daily sales targets and contribute to the store's overall sales goals.</li>
	<li>Provide excellent customer service by assisting customers, answering product inquiries, and recommending suitable merchandise.</li>
	<li>Promote products and suggest additional items to maximize sales opportunities.</li>
	<li>Recommend strategies to improve the movement of slow-selling merchandise.</li>
</ul>

Inventory and Asset Management

<ul>
	<li>Monitor stock levels and report items that require replenishment.</li>
	<li>Replenish and organize merchandise on the selling floor.</li>
	<li>Ensure all products are properly tagged with accurate price labels and barcodes.</li>
	<li>Participate in scheduled monthly and quarterly inventory counts.</li>
	<li>Adhere to company policies and procedures to safeguard inventory, cash, fixed assets, store equipment, and other company property from loss, theft, or damage.</li>
</ul>

Store Image and Housekeeping

<ul>
	<li>Maintain a professional appearance by observing proper grooming standards and wearing the prescribed company uniform.</li>
	<li>Ensure the store is clean, organized, and visually appealing at all times.</li>
	<li>Arrange merchandise displays in accordance with company merchandising standards.</li>
</ul>

Compliance and Administrative Support

<ul>
	<li>Comply with all company rules, policies, and operating procedures.</li>
	<li>Attend regular store meetings, training sessions, and other company activities.</li>
	<li>Foster a positive work environment by maintaining professional and respectful relationships with colleagues.</li>
	<li>Perform administrative and other duties as assigned by the Store Supervisor or immediate superior.</li>
</ul>

Customer Sales Associate

The Industry's No.1 Trusted B2B Distributor and Service Provider of Industrial Specialty Chemicals & Lubes.

Bryan Distributors and Services, Inc. (or BryanDSI)

Established in 1985, BryanDSI has been proud to have earned the trust of several prominent companies across multiple industries. With a long track record of success, the Company has established itself as a leader in providing cutting-edge products and services. We strive to stay ahead of the curve in providing our customers with the latest innovations, while never compromising on quality and reliability.

Bryan Distributors & Services, Inc.

Job Responsibilities:

<ul>
	<li>Identify potential clients through various channels such as cold calling, email marketing, and on-site visitation.</li>
	<li>Look for a possible prospect to closing deals and maintaining relationships with clients.</li>
	<li>Develop and implement strategic programs or sales strategies to reach target sales.</li>
	<li>Builds rapport, and communicates with internal and external customers.</li>
	<li>Ensure proper customer service such as attend to customer complaints in a professional manner and give solutions as soon as possible,</li>
	<li>Promotes and ensures positive image to our products.</li>
	<li>Coordinates with various department with regards to delivery.</li>
	<li>Follow up collections on overdue accounts.</li>
	<li>Create sales proposals and negotiate contracts with clients to secure business.</li>
	<li>Performs other related duties as assigned.</li>
</ul>

Field Sales Executive

Distriphil is a national pharmaceutical distribution company. Although new in the industry, as a company, the men and women behind Distriphil are considered veterans in the pharmaceutical field. Banded together under the banner of Chiongbian Group of Companies, Distriphil aims to be the healthcare industry's leading partner in health and wellness.

Being a pharmaceutical company, we always strive to provide each and every Filipino access to the best yet most affordable medicine that there is to offer. Setting new standards in the healthcare industry is our way of serving. We are committed to giving only the very best for the people most important to us: our patients.

At Distriphil, we place the people we help at the heart of everything we do because they are the reason for being.

Distribution Solutions Phils Inc.

Product Planning

Develops and executes short-, medium-, and long-term marketing plans by analyzing market trends, identifying opportunities, setting product strategies, and supporting business growth objectives.

Implementation and Control

Ensures timely execution of marketing programs and promotional activities within approved budgets while monitoring effectiveness and business results.

Coordination

Coordinates and collaborates with cross-functional teams to align activities, drive execution, and achieve product and business objectives.

Monitoring

Monitors product performance, market conditions, and competitor activities; evaluates results and recommends improvements or adjustments to strategies as needed.

Other Responsibilities

Handles strategic projects assigned by management and maintains updated knowledge of products, market trends, and competitive developments.

Quality Management System (QMS) Compliance

Ensures compliance with QMS standards, timely completion of corrective actions, and continuous improvement of department processes to maintain quality and operational efficiency.

Product Manager

NCS Philippines, in partnership with Globe and part of the NCS Group, a leading Asia-Pacific technology services firm and subsidiary of the Singtel Group, is a workplace where people and innovation come together to create meaningful impact. 

Employees at NCS Philippines work on a wide range of projects across digital, data, cloud, platforms, and cybersecurity, supporting enterprises and government agencies in solving real-world challenges. With access to NCS’ regional network of over 15,000 professionals across 55 specialisations, teams gain valuable exposure to global best practices while contributing to local impact. 

The company fosters a culture rooted in collaboration, continuous learning, and growth. Employees are empowered to expand their capabilities, explore emerging technologies, and build solutions that go beyond technical delivery – creating tangible value for clients and communities. 
Through strong partnerships, a diverse talent base, and opportunities for regional collaboration, NCS Philippines enables their people to grow their careers while being part of something bigger: advancing communities through technology and shaping the future of digital innovation.



NCS Philippines Inc. 

<ul>
	<li>What you'll be doing</li>
	<li>Lead the product strategy and roadmap for NCS Philippines' cloud and security product suite</li>
	<li>Gather and analyse market and customer insights to identify growth opportunities and inform product development</li>
	<li>Work cross-functionally with sales, delivery and engineering teams to shape the product vision and translate it into tangible solutions</li>
	<li>Manage the full product lifecycle, from ideation and prioritisation to launch and continuous improvement</li>
	<li>Drive product marketing and positioning to effectively communicate the value proposition to customers</li>
	<li>Monitor product performance and market trends to continuously optimise the product portfolio</li>
	<li>Build and lead a high-performing product management team</li>
</ul>

Product Director

Be a part of CIVIC Merchandising, the leader in Philippine heavy equipment distribution. 🏗️🇵🇭

For over 5 decades, CIVIC has served as the backbone of the country’s infrastructure. As the exclusive distributor of the world’s largest brands in trucks and heavy machinery, they provide the equipment that drives the nation forward. 🚛🌍

Join CIVIC, where for over 50 years, we've empowered businesses to move with confidence and shape a nation of progress. We're a team built on integrity, innovation, and collaboration, delivering impactful solutions that go beyond partnership. Ready to make a difference? Apply now!"

Civic Merchandising, Inc.

Job Summary

This role serves as the primary product expert, working closely with the Sales, Marketing, After-Sales, Technical, and Operations teams to ensure successful product positioning, pricing, product launches, and lifecycle management. The Product Manager also monitors market trends, customer requirements, and competitor activities to identify business opportunities and recommend strategic initiatives.

<ul>
	<li>What you'll be doing</li>
	<li>Gather and analyse market and customer insights to identify growth opportunities and inform product development</li>
	<li>Work cross-functionally with sales, delivery and engineering teams to shape the product vision and translate it into tangible solutions</li>
	<li>Manage the full product lifecycle, from ideation and prioritisation to launch and continuous improvement</li>
	<li>Drive product marketing and positioning to effectively communicate the value proposition to customers</li>
	<li>Monitor product performance and market trends to continuously optimise the product portfolio</li>
</ul>

At MEDEV, we are dedicated to enhancing healthcare standards by providing high-quality medical equipment and exceptional after-sales support. As a trusted partner to healthcare providers, we offer specialized medical solutions tailored to meet clinical and diagnostic needs, ensuring optimal performance and patient care.

For over two decades, MEDEV has built a strong industry reputation in peripheral vascular testing, ultrasound imaging, 2D-echocardiography, stress ECG testing, holter ECG, ambulatory BP monitoring, and laser dermatology. Our large inventory of backup parts and units, comprehensive after-sales training, and highly responsive service team set us apart as a preferred choice for medical institutions nationwide.

In recent years, we have expanded into critical care, neuro-psychiatry, and radiology, offering a full range of advanced imaging solutions, including x-rays, mammography systems, CT scanners, and MRI machines. Our portfolio also includes ICU and emergency department equipment, such as patient monitors, infusion/syringe pumps, and defibrillators. Additionally, we are one of the few providers of EEG machines and Transcranial Magnetic Stimulation (TMS) equipment in the country.

At MEDEV, integrity, innovation, and long-term partnerships define our operations. Backed by a highly skilled team committed to the highest ethical standards, we continue to evolve and expand—ensuring that healthcare providers always have access to the most advanced and reliable medical technology.

MEDEV Medical Devices Corporation

General Function

The Product Specialist will play a vital role in driving sales through product expertise, training, and active engagement with sales teams and clients. This role involves mastering every facet of the assigned product line—including features, specifications, applications, and competitive positioning—while collaborating with sales teams to promote and increase product adoption. The ideal candidate is highly proactive, deeply knowledgeable, and able to present products persuasively to enhance sales performance and market reach.

Specific Duties

Key Responsibilities:

Develop Product Mastery: Fully understand and document the features, configurations, options, pricing, and competitive positioning of assigned products. Continually assess market trends, clinical applications, and customer needs to stay informed on new developments.

Sales Enablement: Work closely with sales staff to provide the insights and tools necessary to promote assigned products effectively. Actively encourage and assist sales teams to drive product sales through ongoing support, training sessions, and persuasive presentations.

Market Analysis: Conduct thorough research on competitive products and market data, including installed base statistics, to position products optimally in the market and support sales strategies.

Presentation Skills: Prepare and deliver convincing product presentations tailored to management, colleagues, sales teams, and customers, fostering interest and engagement with the product.

Marketing Support: Assist during company marketing initiatives, such as trade exhibits, field promotions, and other activities, to showcase the product’s value and drive customer interest.

Cross-functional Collaboration: Provide service marketing and administrative support, ensuring cohesive alignment across departments to boost overall product success.

Training and Development: Attend all relevant training and seminars, both locally and internationally, to ensure product knowledge remains current and competitive.

Leadership in Product Marketing: Take charge of marketing activities directly related to the assigned product, coordinating with other teams to amplify product reach.

Additional Duties: Perform other sales, marketing, and administrative support functions as needed to drive product growth.

Medical Industry Knowledge

Relationship Management

Attention to Detail

Problem Solving

Critical Thinking

Product Specialist

First Datacorp (FDC) has proudly served the industry for over 40 years, delivering innovative and world-class solutions and services across various domains. Our expertise spans Modern Workplace, Infrastructure Modernization, Data and AI, Customer Experience, Governance and Risk Management, Enterprise Automation, and Enterprise Security.

Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond.

We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business.

We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.

First Datacorp

What the role is about:

Manages Microsoft products by overseeing their lifecycle, developing business strategies, and aligning them with client needs. Responsibilities include leading cross-functional teams, facilitating product-related sales initiatives, supporting presales activities, and driving customer engagement to ensure satisfaction and achieve business goals.

Miscrosoft Product Manager

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world.

Squadzip's Product Management team are considered the keepers of our product. Product Management Associates play a critical role in the organization. Among these responsibilities are the following:

<ul>
	<li>Ownership of product management responsibilities from research, ideation, gathering of feedback, testing, and support.</li>
</ul>

Ownership of product management responsibilities from research, ideation, gathering of feedback, testing, and support.

<ul>
	<li>Ownership of customer support and product quality testing functions</li>
	<li>Responsible for writing and designing features, as well as product ideation and strategic planning</li>
	<li>Researching new technologies, market trends</li>
	<li>Provide customer support to Squadzip customers and enterprises on trial</li>
	<li>Provide support to Customer Experience, Business Development and Marketing as a product expert both in the office and in the field.</li>
	<li>Gather data from customers and existing prospective customers to validate product roadmap, ideas, and assumptions.</li>
	<li>Working with development team to manage development timelines</li>
	<li>Building content to support external customers</li>
</ul>

Product Management Associate

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

PCWORX IT Solutions is a Managed IT Services provider in the Philippines, established in 2008. As a trusted technology partner, we are backed by a team of skilled industry professionals, committed to delivering IT services and solutions that empower businesses to excel by enhancing both internal and external operations. Our head office is located at 384-B E. Rodriguez Sr. Ave., Immaculate Concepcion, Quezon City.

PC Worx IT Solutions

<ul>
	<li>Developing and executing marketing strategies and sales plans to promote products effectively.</li>
	<li>Allocating and managing budgets for marketing campaigns and sales activities.</li>
	<li>Leading and guiding a team of sales and marketing professionals to achieve targets.</li>
	<li>Conducting market research to identify customer needs, preferences, and competitors, and using this data to guide marketing decisions.</li>
	<li>Acting as the face of the brand and ensuring that all sales and marketing efforts align with the company's vision and branding.</li>
	<li>Negotiating with clients, distributors, or partners to secure deals or contracts.</li>
	<li>Setting performance goals, analyzing key performance indicators (KPIs), and taking corrective actions as needed.</li>
</ul>

Product Specialist (SALES)

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

Ylopo is looking for a Tier 1 Product Support Representative to join our Manila team to work alongside our US operations group.

Goal: The primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure customer satisfaction.

The primary responsibility of this role is to provide client support, troubleshooting help and guidance/training to clients and address questions and concerns on the use of our tools and systems. The Product Support Specialist will communicate with clients via phone, email and chat.

 

Responsibilities:

<ul>
	<li class="text-justify">Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions.</li>
	<li>Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support.</li>
	<li>Maintain client confidence by keeping their information confidential.</li>
	<li>Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products.</li>
	<li>Consult with users to determine steps and procedures taken to identify and resolve the problem.</li>
	<li>Apply knowledge of computer software, hardware, and procedures to solve problems.</li>
	<li>Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems.</li>
	<li>Maintain knowledge of technology innovations and trends.</li>
	<li>Performs other related duties as assigned.</li>
	<li>Develop great client relationships to keep clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients.</li>
	<li>Serve as subject matter expert for the Ylopo process.</li>
	<li>Learn the ins and outs of Ylopo products.</li>
</ul>

Kalibrr Job Search

Regulatory Affairs Associate

Inbound Sales with Booking Reservations Background

Customer Sales Associate

Field Sales Executive

Product Manager

Product Director

Product Manager

Product Manager

Product Specialist

Miscrosoft Product Manager

Product Support Specialist

Product Management Associate

Associate Product Manager

Product Specialist (SALES)

Tier1 Product Support Specialist