
Satellite Office is a leading offshore staffing and outsourcing partner that helps businesses build high-performing full-time teams in the Philippines. We work with global companies to create dedicated offshore teams that operate as a true extension of their business — giving clients full control, transparent pricing, flexible scaling, and access to exceptional talent backed by premium operational support.

 

Our services support a wide range of business functions, including customer experience and support, software and development teams, finance and back-office operations, digital marketing, creative services, and other specialist roles across growing industries. Through our people-first approach, we focus on building teams that stay, grow, and deliver long-term value for the businesses they support.

 

At Satellite Office, employee experience is at the heart of everything we do. We are committed to creating an environment where people can build meaningful careers while maintaining balance, wellbeing, and personal growth.

 

Our employees enjoy competitive compensation and benefits, ongoing learning and development opportunities, modern workplaces, and a culture that values collaboration, trust, and flexibility. We believe great teams are built by investing in people and creating a workplace where individuals feel supported to thrive both professionally and personally.

 

As a certified Great Place to Work and one of the leading offshore employers in the Philippines, Satellite Office continues to attract talented professionals who want to work with global brands, develop their careers, and be part of a company that values performance, culture, and long-term success. Through our strategic growth partnership model, employees work directly with international clients, integrate into global teams from day one, and contribute to meaningful business outcomes in a dynamic and future-focused work environment.

Satellite Office 

The Inbound Sales Consultant is responsible for managing incoming calls from existing and new customers regarding their sales inquiries and orders. This role involves providing exceptional service by addressing customer questions, resolving issues, and ensuring a positive experience throughout the customer journey. The ideal candidate will demonstrate strong communication skills, a customer-centric attitude, and the ability to navigate systems to assist customers effectively

Key Responsibilities:

<ul>
	<li>Handle incoming calls from customers related to their sales inquiries and existing orders.</li>
	<li>Online Chat with potential customers through our live chat platform</li>
	<li>Provide accurate information and support to resolve customer issues or concerns.</li>
	<li>Document customer interactions and maintain detailed records in File Maker.</li>
	<li>Collaborate with other departments to ensure seamless service and issue resolution.</li>
	<li>Continuous improvement of Product and Industry knowledge</li>
</ul>

Inbound Sales with Booking Reservations Background

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Project Staff - Facilities Reservations and Logistics Officer

The Facilities Reservations and Logistics Officer is responsible for managing facility reservations, logistics coordination, and stakeholder support across Ateneo's external campuses (Rockwell, Salcedo, and ASMPH) and centralized sports facilities. This role serves as the primary liaison for reservation requests, scheduling concerns, and operational requirements, ensuring efficient, accurate, and customer-focused service delivery.

The position oversees facility booking schedules, coordinates with various campus units to support events and venue readiness, and ensures seamless facility operations while maintaining compliance with centralized policies and procedures. The officer also provides operational support and coverage for the Facilities Reservations and Logistics team during peak periods and staff absences.

Key responsibilities include managing reservations and logistics, resolving booking conflicts, maintaining accurate scheduling records, coordinating with stakeholders, preparing utilization and compliance reports, and supporting continuous improvement initiatives for facilities management services.

This project-based role requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities across different campus locations.

Project Staff for Facilities Reservations and Logistics Officer

Summary of Work Activities and Responsibilities

The Senior Residential Operations Assistant attends to the reservation and admission of potential residents and transients, handles their check-in and out, serves as front-desk support, and assists with the general upkeep of the rooms. As the senior member of the team, the position serves as the team lead and recommends work assignments and assists with monitoring the quality of output of the Operations team.

Main Duties and Responsibilities

I. URH Reservations, Applications, and Admissions Management

<ul>
	<li>Assists with queries of potential residents and transients and monitors the various communication channels of URH</li>
	<li>Processes reservations of URH rooms and facilities</li>
	<li>
	Implements an organized filing system for each application, ensuring that all documents are kept confidential
	</li>
	<li>
	Updates the URH resident database and prepares present headcount report, including tagging resident students in AISIS
	</li>
</ul>

II. Facilities Upkeep and Maintenance

Conducts regular inspection of common spaces and grounds maintenance

<ul>
	<li>Schedules room inspection to ensure that the general upkeep of the facilities is well-maintained and that needed repairs are coordinated properly</li>
	<li>Coordinates closely with the Housekeeping Supervisor for the URH in ensuring that a high-standard of cleanliness and over-all upkeep of the URH complex is maintained at all times</li>
	<li>Initiates job order process request for facilities and IT-related requirements</li>
</ul>

III. Room Check-in and Check-out Management

<ul>
	<li>Attends to the check-in process</li>
	<li>Attends to the check-out process</li>
	<li>Monitors the appliance/s brought in and out by the residents</li>
</ul>

IV. Frontline and Office Support

<ul>
	<li>Attends to inquiries of potential residents and the requests of the residents from various URH communication channels</li>
	<li>Accompanies the parents/visitors in touring the URH facilities</li>
	<li>Manages the receipt and release of packages and documents delivered for the residents and the Office</li>
	<li>Routes URH memos and announcements from various communication channels to the residents and transients</li>
	<li>Records all residents and guest concerns, conducts an initial data analysis, and provides inputs to the Assistant to the Director for</li>
	<li>Operations on the regular administration of a customer satisfaction survey</li>
	<li>Rotates work schedules with the other Residential Operations Assistants in the provision of services to URH residents 24/7</li>
	<li>Provides administrative and logistical support for URH-initiated meetings, events, and activities, including keeping all the documents and records organized</li>
</ul>

V. Team Lead Functions

<ul>
	<li>Organizes work of the Residential Operations Assistant by scheduling and assigning rotational shifts</li>
	<li>Serves as a guide on how to attend complex situations before escalating to the Assistant to the Director for Operations</li>
	<li>Consolidates all records of concerns brought to the attention of the URH administration team via the front desk, and makes an initial analysis and recommendation from the collected data</li>
	<li>Oversees the lost and found system of the URH, including an analysis of how to prevent loss</li>
	<li>Serves as the URH Key Custodian and manages key collection</li>
	<li>Monitors and ensures that the front desk and URH common areas are clean, orderly, and presentable at all times</li>
	<li>Monitors job orders requested from the Central Facilities Management Office and the Digital and Information Technology Services</li>
</ul>

VI. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative.

Senior Residential Operations Assistant

Summary of Work Activities and Responsibilities: 
 
The Administrative Assistant VI provides frontline, administrative, and logistical support in the day-to-day operations of the Office of the Dean. The position also provides administrative assistance to the Strategic and Quality Assurance Team of the Graduate School of Business.

Main Duties and Responsibilities: 
I. Frontline and Administrative Support

Serves as the receptionist and attends to inquiries and requests from stakeholders and visitors from various communication channels (e.g., face-to-face, online, phone, office email) and coordinates the flow of information internally and with other offices concerned

Receives and records office correspondences and communication materials and carries out appropriate actions while observing appropriate confidentiality and discretion

Prepares and files copies of outgoing correspondences and ensures that they are addressed/distributed to intended recipients in a prompt and efficient manner

Serves as the main custodian for all office equipment, supplies, vehicles, and all other office resources

II. Office Management Support

Oversees the work calendar and appointments of the Dean by coordinating the meeting schedules as approved by the Dean

Handles the attendance monitoring of employees which includes absences, leaves and tardiness records

Collects and summarizes relevant data gathered from meetings to support the decision-making process of the Associate Dean and Dean

Coordinates students’ request for certificates and other documents subject for Dean’s signature and approval

 Assists the Office of the Dean and the Strategic and Quality Assurance Team in the implementation of its quality assurance and accreditation initiatives through the collection and verification of data, documentation and information dissemination

III. Logistical Support for Office Activities

Drafts and disseminates information, marketing collaterals, memoranda, and office communications about the school’s programs and activities through the website, email, and/or print channels, and addresses inquiries accordingly

Coordinates with the AGSB Marketing group and/or the University Marketing and Communications Office (UMCO) for publishing of articles, write-ups, and other communication materials to ensure compliance with University guidelines

Prepares materials, equipment, and tokens while ensuring the reservation of venues/conference rooms, catering, and transportation requirements

Monitors event attendance and prepares detailed reports to track participant turnout and engagement

Processes financial arrangements with external vendors such as cash advances, reimbursements, liquidation, and payments

IV. Budget and Financial Support

Assists the Dean in preparing the budget proposal of the department for the fiscal year by initially drafting the budget reports based on their financial trends and needs

Drafts, submits, and tracks financial reports, including petty cash funds, liquidation reports, reimbursements, financial status, and expense monitoring vis-à-vis the approved office budget

Maintains and securely stores the financial records of office transactions

Assists the Dean in compiling materials and documents required for submission during the budget season

V. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative

Administrative Assistant VI for Office of the Dean

Summary of Work Activities and Responsibilities:

The Student Affairs Professional is responsible for the coordination, planning, and implementation of one of the social formation programs of OSCI. The position also coordinates with internal and external stakeholders to ensure the smooth flow of activities of formation programs and also performs administrative tasks necessary to the operation of the office.

Main Duties and Responsibilities:

I. Program Management

<ul>
	<li>Participates in the review of program objectives and learning outcomes of students</li>
	<li>Designs modules, trainings and activities for students in line with the program’s identified objectives and learning outcomes</li>
	<li>Coordinates with government institutions, non-government organizations, peoples’ organizations, parishes, grassroots communities, student organizations and relevant offices in the Ateneo de Manila University for partnership in the implementation of the formation programs
	<ul>
		<li>Conducts site investigations, planning sessions, and other coordination meetings with identified partners</li>
		<li>Follows OSCI protocol in finalizing partnerships with identified institutions and communities</li>
		<li>Conducts orientation for foster parents and other stakeholders who will be directly involved with the students during area engagements/immersions as well as skills training </li>
		<li>Schedules follow-up meetings to ensure that activities will push through according to agreed plans with identified partner institutions and communities.</li>
	</ul>
	</li>
	<li>Provides orientation and input to students to ensure that they are prepared for their area engagement/immersion</li>
	<li>Facilitates area engagements/immersion of our students</li>
	<li>Monitors area engagements/immersions to ensure safety and security of students by following OSCI and university protocols</li>
	<li>Coordinates and arranges transportation to assist students in going to and from their assigned area or community</li>
	<li>Facilitates the reflection and analysis of the experiences of students</li>
	<li>Mentors and coaches students in their formation through consultations</li>
	<li>Distributes evaluation survey and collects evaluation results from students, internal and external partners to gather needed data to improve design and activities of formation program</li>
	<li>Coordinates with the Sanggunian and student organizations regarding program-related concerns</li>
	<li>Organizes advocacy campaigns to heighten awareness and involvement of students on current social issues</li>
</ul>

II. Administrative Duties

<ul>
	<li>Encodes students’ grades on AISIS or submits student performance evaluation form or completion matrix to partner academic departments as agreed upon by OSCI and partner academic departments</li>
	<li>Regularly reports schedule to the office for monitoring of designated Program Assistant Director</li>
	<li>Manages finances for the operational expenses of the program specifically budget proposal, disbursement, and liquidation</li>
	<li>Submits to the office assistant/s requests for reservation of venues and equipment including other logistical arrangements necessary for the implementation of the formation program</li>
	<li>Facilitates and/or documents program and office meetings</li>
</ul>

III. Office Support

<ul>
	<li>Contributes to the achievement of office plans by participating in committee work or membership in a technical working group</li>
	<li>Participates in office activities by providing valuable contributions to improve processes and program designs</li>
	<li>Attends seminars, workshops, trainings and/or conferences for professional growth</li>
	<li>Represents the office in gatherings and meetings as deemed necessary by the OSCI Director</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative

Student Affairs Professional

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.

This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.

Please note: This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Travel Operations

<ul>
	<li>Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre</li>
	<li>Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes</li>
	<li>Coordinate hotel, villa, transportation, dining, and experience reservations</li>
	<li>Research and compare supplier availability, rates, and travel options</li>
	<li>Monitor upcoming departures and proactively identify operational issues before they impact clients</li>
</ul>

Client &amp; Trip Support

<ul>
	<li>Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages</li>
	<li>Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics</li>
	<li>Support active travelers during schedule changes, disruptions, and other operational matters</li>
	<li>Assist with travel documentation and visa-related research</li>
</ul>

Administrative &amp; Financial Support

<ul>
	<li>Generate and track client invoices</li>
	<li>Reconcile supplier payments and commission records</li>
	<li>Maintain accurate booking records and documentation within CRM systems</li>
	<li>Support reimbursement processing and travel-related accounting tasks</li>
	<li>Ensure all records are accurate, organized, and up to date</li>
</ul>

Supplier Coordination

<ul>
	<li>Build and maintain strong relationships with travel suppliers and service partners</li>
	<li>Coordinate confirmations, payments, special requests, and operational follow-ups</li>
	<li>Maintain supplier databases and booking records with a high level of accuracy</li>
</ul>

Travel Operations Specialist | Work From Home

Main Duties and Responsibilities

I. AV Services Administration 
• Informs the team of equipment and service requirements of stakeholders. 
• Assigns AV Assistants in his/her zone to serve requesting stakeholders. 
• Leads the team in arranging AV rooms/equipment and delivering services. 
• Reports team attendance and facilities needing repair to the Section Head. 
• Recommends ways to improve AV services and capabilities.

II. AV Services Implementation 
• Regulates the use of assigned lecture halls, AV rooms, auditorium, classrooms, seminar rooms, and equipment. 
• Prepares, sets up, and operates AV equipment based on stakeholder requests, including projectors, computers, sound systems, cameras, and lights. 
• Checks rooms and equipment after office hours or overtime use. 
• Resolves AV-related concerns within the assigned zone or delegates matters to AV Assistants.

III. Equipment Lending 
• Administers AV equipment lending by checking forms, verifying online reservations, and recording details in the equipment logbook. 
• Monitors the logbook and lists faculty/students with unreturned equipment or items nearing due dates, then forwards these to the Department or Office of Student Services for reminder issuance. 
• Inspects equipment condition before and after lending.

IV. Preventive Maintenance 
• Checks and monitors time spent by AV Assistants on preventive maintenance. 
• Instructs AV Assistants on repairing and cleaning AV equipment, as needed. 
• Cleans and repairs equipment as part of preventive maintenance.

V. Performs other work-related tasks as required by the immediate supervisor or authorized representative.

Knowledge, Skills, and Abilities

Knowledge 
• Administrative: Knowledge of office procedures and systems such as word processing, file/record management, forms design, and workplace terminology, especially for equipment inventory. 
• Customer and Personal Service: Knowledge of customer service principles, needs assessment, quality standards, and satisfaction evaluation for handling stakeholder specifications. 
• Mechanical: Knowledge of machines and tools, including their design, use, repair, and maintenance for AV equipment upkeep.

Skills 
• Management of Material Resources: Ensures proper use of equipment, facilities, and materials needed for work and team lead functions. 
• Time Management: Manages own time and the time of others. 
• Coordination: Adjusts actions in relation to others, especially in working with stakeholders. 
• Instructing: Teaches AV Assistants how to perform assigned tasks. 
• Negotiation: Brings parties together and helps reconcile differences with stakeholders. 
• Persuasion: Persuades others to change their minds or behavior when needed. 
• Service Orientation: Actively looks for ways to help stakeholders. 
• Social Perceptiveness: Understands others’ reactions and why they react as they do. 
• Equipment Maintenance: Performs routine maintenance and determines when and what maintenance is needed. 
• Equipment Selection: Determines the tools/equipment needed for AV setup based on specifications. 
• Operation and Control: Controls the operation of AV equipment and systems. 
• Repairing: Repairs AV equipment using appropriate tools. 
• Troubleshooting: Determines causes of operating errors and decides what action to take. 
• Lighting Setup: Operates, controls, sets up, and lays out lights based on specifications.

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