SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Duty Manager will play a pivotal role in ensuring facility management's seamless operation, focusing on sales culture, customer service, expense management, and financial success. The Duty Manager interacts with Guests and contributes to the first impressions of our Guests.

Duty Manager

The Quality and Hygiene Manager is responsible for overseeing the implementation of the policies for MICE Service Partners and Accredited Caterers are being maintained in all SMX Convention Center branches.

Sales Culture:

Ensures the quality of the food being served during events to maintain exceptional satisfaction on Post Event Survey Form.

Customer Service:

Coordinates and collaborates with the Branch Heads to ensure consistent and strict implementation on caterers and food quality policies.

Expense Management:

Eliminate any potential threat to any emergencies and risks related to food related incidents

Efficiently contribute to energy-saving and waste disposal reduction of costs.

Financial Success:

Plans, organizes, and controls procurement and utilization of all Quality and Sustainability supplies, activities, and programs.

Quality and Hygiene Manager

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

Quezon City is a vast and teeming city with a steadily increasing income and occupation of one-third of Metro Manila’s total land area. It now serves as the Philippines’ government center with the legislature and other important government offices located in its area. All of these are reminiscent of the same noble dream that brought forth the creation of the City.

Quezon City is situated on the northeast portion of Metro Manila. It is bounded on the north by Caloocan City and San Jose del Monte City in Bulacan Province, on the east by San Mateo and Marikina, on the south by Pasig and Mandaluyong, San Juan and Manila, and on the west by Valenzuela, Caloocan, and Manila. Its northeastern and eastern boundaries are defined by the Novaliches Watershed and the Marikina River. With an area of 16,112.58 hectares (based on 1995 GIS graphical plot), it is the largest among the sixteen (16) cities and one (1) municipality in the region and is almost one-fourth the size of Metro Manila.

VISION

The Quezon City Government envisions itself to be a model of effective governance and responsible leadership, working in partnership with the citizenry in building a Quality Community. 

MISSION

To provide quality service which will make Quezon City an ideal community where people live, work and do business in a hospitable, progressive & peaceful environment.


Quezon City Local Government

Become a Tour Guide for Quezon City Tourism Department!

Join our dynamic team of tour guides at the Quezon City Government that showcases the rich culture and history of our city! As a tour guide, you’ll plan exciting travel itineraries, lead tour groups, and ensure that our tourists will have a safe and enjoyable experience. Plus, you’ll be at the forefront of what’s new and latest in Quezon City.

 

Responsibilities:

<ul>
	<li>Lead tours around the city, share interesting stories and facts</li>
	<li>Plan and modify itineraries that suit different group interests</li>
	<li>Ensure the safety and comfort of the group</li>
	<li>Stay updated with new local attractions</li>
</ul>

Tour Guide

The Event Services Assistant will assist the Event Services Manager with the planning and execution of events, and work as part of a team to support events that contribute to the experience of clients at SMX Bacolod.

<ul>
	<li class="text-justify">Professionally handle the detailing of events assigned by keeping in mind opportunities to upsell on room requirement, equipment rental and F&amp;B.</li>
	<li class="text-justify">Organize food selling of accredited caterers when there is opportunity.</li>
	<li class="text-justify">Establishes a rapport with guests maintaining effective customer relationships.</li>
	<li class="text-justify">Assist the Event Services Manager in executing client requirement as discussed and laid out on the Banquet Event Order.</li>
	<li class="text-justify">Initiate and maintain communication with clients to assist in planning and coordinating events.</li>
	<li class="text-justify">Maintains the highest standards of professionalism, ethics and attitude towards all clients, staff, partners and mall representatives.</li>
	<li class="text-justify">Conducts a thorough walk through with the client for the building turn over and ensures that damages are accounted for and billed if applicable.</li>
	<li class="text-justify">Confirm that space and in-house and contractor staffing levels are as defined on the schedules.</li>
	<li class="text-justify">Ensures additional charges of the event are completely detailed in the Service Work Orders and are duly acknowledged and signed for by the client.</li>
	<li class="text-justify">Regularly reviews event postings/charges to ensure accuracy. Review bills with organizers regularly to eliminate adjustments needed on final bills.</li>
</ul>

Event Services Assistant

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities

The Senior Residential Operations Assistant attends to the reservation and admission of potential residents and transients, handles their check-in and out, serves as front-desk support, and assists with the general upkeep of the rooms. As the senior member of the team, the position serves as the team lead and recommends work assignments and assists with monitoring the quality of output of the Operations team.

Main Duties and Responsibilities

I. URH Reservations, Applications, and Admissions Management

<ul>
	<li>Assists with queries of potential residents and transients and monitors the various communication channels of URH</li>
	<li>Processes reservations of URH rooms and facilities</li>
	<li>
	Implements an organized filing system for each application, ensuring that all documents are kept confidential
	</li>
	<li>
	Updates the URH resident database and prepares present headcount report, including tagging resident students in AISIS
	</li>
</ul>

II. Facilities Upkeep and Maintenance

Conducts regular inspection of common spaces and grounds maintenance

<ul>
	<li>Schedules room inspection to ensure that the general upkeep of the facilities is well-maintained and that needed repairs are coordinated properly</li>
	<li>Coordinates closely with the Housekeeping Supervisor for the URH in ensuring that a high-standard of cleanliness and over-all upkeep of the URH complex is maintained at all times</li>
	<li>Initiates job order process request for facilities and IT-related requirements</li>
</ul>

III. Room Check-in and Check-out Management

<ul>
	<li>Attends to the check-in process</li>
	<li>Attends to the check-out process</li>
	<li>Monitors the appliance/s brought in and out by the residents</li>
</ul>

IV. Frontline and Office Support

<ul>
	<li>Attends to inquiries of potential residents and the requests of the residents from various URH communication channels</li>
	<li>Accompanies the parents/visitors in touring the URH facilities</li>
	<li>Manages the receipt and release of packages and documents delivered for the residents and the Office</li>
	<li>Routes URH memos and announcements from various communication channels to the residents and transients</li>
	<li>Records all residents and guest concerns, conducts an initial data analysis, and provides inputs to the Assistant to the Director for</li>
	<li>Operations on the regular administration of a customer satisfaction survey</li>
	<li>Rotates work schedules with the other Residential Operations Assistants in the provision of services to URH residents 24/7</li>
	<li>Provides administrative and logistical support for URH-initiated meetings, events, and activities, including keeping all the documents and records organized</li>
</ul>

V. Team Lead Functions

<ul>
	<li>Organizes work of the Residential Operations Assistant by scheduling and assigning rotational shifts</li>
	<li>Serves as a guide on how to attend complex situations before escalating to the Assistant to the Director for Operations</li>
	<li>Consolidates all records of concerns brought to the attention of the URH administration team via the front desk, and makes an initial analysis and recommendation from the collected data</li>
	<li>Oversees the lost and found system of the URH, including an analysis of how to prevent loss</li>
	<li>Serves as the URH Key Custodian and manages key collection</li>
	<li>Monitors and ensures that the front desk and URH common areas are clean, orderly, and presentable at all times</li>
	<li>Monitors job orders requested from the Central Facilities Management Office and the Digital and Information Technology Services</li>
</ul>

VI. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative.

Senior Residential Operations Assistant

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

<ul>
	<li>Provide administrative and logistical support in the planning, coordination, and implementation of tourism programs, projects, events, and activities of the department.</li>
	<li>Assist in the preparation, filing, and maintenance of reports, memoranda, correspondence, and other official documents related to tourism operations.</li>
	<li>Assist in the documentation, monitoring, and preparation of reports on departmental activities, meetings, and field operations.</li>
	<li>Support the promotion and dissemination of tourism-related activities of Quezon City to stakeholders and the public.</li>
	<li>Perform other tasks as may be assigned by supervisor.</li>
</ul>

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