The Moongig platform is a game-changer for healthcare professionals. It offers them the freedom to choose work opportunities that fit their lifestyle while providing a sustainable income. On the other hand, our platform enables healthcare providers to access a vast pool of qualified and verified healthcare workers, enabling them to fill their vacancies swiftly with the right talent. We save providers time and reduce the overhead cost of managing a flexible workforce, making them more productive. Most importantly, all our actions serve a single mission: Improving the lives of Filipino healthcare workers here and abroad.


Moongig

The Medical Operations Team Manager oversees the deployment, scheduling, and day-to-day operational support of healthcare professionals (HCPs) in partner facilities. The role focuses on managing the team, ensuring smooth operations, maintaining service quality, and coordinating closely with recruitment to meet workforce needs. It also includes monitoring performance and ensuring all SLAs are consistently achieved.

The role is hands-on and operational, balancing team leadership with active involvement in daily execution.

Key Responsibilities:

Team Management &amp; Leadership

<ul>
	<li>Lead and manage the Medical Operations team to ensure strong performance, accountability, and consistent service quality.</li>
	<li>Conduct regular check-ins, coaching sessions, and performance assessments to improve output, alignment, and team morale</li>
	<li>Oversee onboarding and training of new team members to ensure operational readiness.</li>
	<li>Monitor attendance, workloads, productivity metrics, and team coverage to maintain efficient operations.</li>
</ul>

Operations &amp; Deployment

<ul>
	<li>Oversee day-to-day staffing operations and ensure accurate deployment and scheduling of healthcare professionals (HCPs).</li>
	<li>Resolve deployment challenges, scheduling conflicts, and urgent staffing requirements in a timely manner.</li>
	<li>Ensure all operational procedures and compliance standards are properly followed.</li>
	<li>Serve as the escalation point for operational and staffing concerns raised internally or by partners.</li>
	<li>Oversee and verify daily HCP payouts to ensure accuracy and timely processing.</li>
	<li>Monitor operational KPIs to ensure SLAs are consistently met by the team across deployment activities.</li>
</ul>

Recruitment &amp; Workforce Support

<ul>
	<li>Coordinate closely with the Recruitment team to align on manpower needs, deployment timelines, and pipeline readiness.</li>
	<li>Support onboarding processes, shift assignments, and credential or document tracking to ensure smooth deployment of HCPs.</li>
	<li>Provide operational insights to help improve recruitment-to-deployment efficiency.</li>
</ul>

Reporting, Performance Monitoring &amp; Process Improvement

<ul>
	<li>Track performance across coverage, fulfillment rates, attendance, SLAs, and other operational metrics.</li>
	<li>Provide regular updates and performance reports on team output, deployment status, and operational challenges.</li>
	<li>Identify operational gaps and opportunities for process enhancement, recommending and implementing improvements where needed.</li>
	<li>Ensure continuous monitoring of performance indicators to maintain high service standards.</li>
</ul>

Client Support &amp; Coordination

<ul>
	<li>Serve as the primary operational point of contact for partner facilities on all deployment-related matters.</li>
	<li>Maintain high levels of client satisfaction through timely responses, issue resolution, and proactive communication.</li>
	<li>Collaborate with cross-functional teams to improve overall workforce quality and service delivery.</li>
	<li>Prepare and deliver weekly and monthly performance and deployment reports to clients.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Medical Operations Team Manager

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Quality and Hygiene Manager is responsible for overseeing the implementation of the policies for MICE Service Partners and Accredited Caterers are being maintained in all SMX Convention Center branches.

Sales Culture:

Ensures the quality of the food being served during events to maintain exceptional satisfaction on Post Event Survey Form.

Customer Service:

Coordinates and collaborates with the Branch Heads to ensure consistent and strict implementation on caterers and food quality policies.

Expense Management:

Eliminate any potential threat to any emergencies and risks related to food related incidents

Efficiently contribute to energy-saving and waste disposal reduction of costs.

Financial Success:

Plans, organizes, and controls procurement and utilization of all Quality and Sustainability supplies, activities, and programs.

Quality and Hygiene Manager

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

Destination Group is a leading hospitality and lifestyle group with a diverse portfolio of hotels, resorts, restaurants, bars, beach clubs, and experiential concepts across Thailand and Southeast Asia. Renowned for creating vibrant destinations, the Group blends local culture with international standards to deliver memorable guest experiences.

Driven by passion, creativity, and operational excellence, Destination Group is home to well-known brands including Destination Hospitality and Collective Hospitality, operating across leisure, lifestyle, and party-driven concepts. Our success is built on empowering people, fostering innovation, and developing talent at every level.

At Destination Group, we believe ambition meets opportunity. We offer dynamic career pathways, international exposure, and a people-first culture for professionals who are ready to grow, lead, and make an impact in the hospitality industry.

Destination Group Co. Ltd

The Hotel Manager is responsible for the overall leadership, operational excellence, and financial performance of the hotel. This role ensures high standards of guest satisfaction, team engagement, brand compliance, and profitability while aligning with Destination Group’s values and strategic objectives.

Key Responsibilities

Operations &amp; Guest Experience

<ul>
	<li>Oversee daily hotel operations across all departments (Front Office, Housekeeping, F&amp;B, Engineering, Security).</li>
	<li>Ensure exceptional guest experiences and promptly resolve guest feedback and service recovery.</li>
	<li>Maintain brand standards, SOPs, health &amp; safety, and legal compliance at all times.</li>
</ul>

Leadership &amp; People Management

<ul>
	<li>Lead, coach, and inspire department heads and hotel teams to achieve performance goals.</li>
	<li>Foster a positive, inclusive, and high-performance culture aligned with Destination Group values.</li>
	<li>Oversee recruitment, onboarding, training, and performance management.</li>
</ul>

Financial &amp; Commercial Performance

<ul>
	<li>Manage budgets, forecasts, P&amp;L performance, and cost controls.</li>
	<li>Drive revenue growth in collaboration with Sales &amp; Marketing, Revenue, and F&amp;B teams.</li>
	<li>Analyze financial and operational KPIs and implement improvement strategies.</li>
</ul>

Sales, Marketing &amp; Brand Positioning

<ul>
	<li>Support sales initiatives, local partnerships, and community engagement.</li>
	<li>Ensure strong online reputation management and guest review performance.</li>
	<li>Represent the hotel in owner, corporate, and stakeholder communications.</li>
</ul>

Asset &amp; Risk Management

<ul>
	<li>Ensure proper maintenance of the hotel asset and capital planning.</li>
	<li>Enforce risk management, safety, and security standards.</li>
	<li>Ensure compliance with local regulations and company policies.</li>
</ul>

Hotel Manager

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

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Medical Operations Team Manager

Quality and Hygiene Manager

Customer Sales Assistant

Hotel Manager

Director of Banquet and Event Services