The Moongig platform is a game-changer for healthcare professionals. It offers them the freedom to choose work opportunities that fit their lifestyle while providing a sustainable income. On the other hand, our platform enables healthcare providers to access a vast pool of qualified and verified healthcare workers, enabling them to fill their vacancies swiftly with the right talent. We save providers time and reduce the overhead cost of managing a flexible workforce, making them more productive. Most importantly, all our actions serve a single mission: Improving the lives of Filipino healthcare workers here and abroad.


Moongig

The Medical Operations Team Manager oversees the deployment, scheduling, and day-to-day operational support of healthcare professionals (HCPs) in partner facilities. The role focuses on managing the team, ensuring smooth operations, maintaining service quality, and coordinating closely with recruitment to meet workforce needs. It also includes monitoring performance and ensuring all SLAs are consistently achieved.

The role is hands-on and operational, balancing team leadership with active involvement in daily execution.

Key Responsibilities:

Team Management &amp; Leadership

<ul>
	<li>Lead and manage the Medical Operations team to ensure strong performance, accountability, and consistent service quality.</li>
	<li>Conduct regular check-ins, coaching sessions, and performance assessments to improve output, alignment, and team morale</li>
	<li>Oversee onboarding and training of new team members to ensure operational readiness.</li>
	<li>Monitor attendance, workloads, productivity metrics, and team coverage to maintain efficient operations.</li>
</ul>

Operations &amp; Deployment

<ul>
	<li>Oversee day-to-day staffing operations and ensure accurate deployment and scheduling of healthcare professionals (HCPs).</li>
	<li>Resolve deployment challenges, scheduling conflicts, and urgent staffing requirements in a timely manner.</li>
	<li>Ensure all operational procedures and compliance standards are properly followed.</li>
	<li>Serve as the escalation point for operational and staffing concerns raised internally or by partners.</li>
	<li>Oversee and verify daily HCP payouts to ensure accuracy and timely processing.</li>
	<li>Monitor operational KPIs to ensure SLAs are consistently met by the team across deployment activities.</li>
</ul>

Recruitment &amp; Workforce Support

<ul>
	<li>Coordinate closely with the Recruitment team to align on manpower needs, deployment timelines, and pipeline readiness.</li>
	<li>Support onboarding processes, shift assignments, and credential or document tracking to ensure smooth deployment of HCPs.</li>
	<li>Provide operational insights to help improve recruitment-to-deployment efficiency.</li>
</ul>

Reporting, Performance Monitoring &amp; Process Improvement

<ul>
	<li>Track performance across coverage, fulfillment rates, attendance, SLAs, and other operational metrics.</li>
	<li>Provide regular updates and performance reports on team output, deployment status, and operational challenges.</li>
	<li>Identify operational gaps and opportunities for process enhancement, recommending and implementing improvements where needed.</li>
	<li>Ensure continuous monitoring of performance indicators to maintain high service standards.</li>
</ul>

Client Support &amp; Coordination

<ul>
	<li>Serve as the primary operational point of contact for partner facilities on all deployment-related matters.</li>
	<li>Maintain high levels of client satisfaction through timely responses, issue resolution, and proactive communication.</li>
	<li>Collaborate with cross-functional teams to improve overall workforce quality and service delivery.</li>
	<li>Prepare and deliver weekly and monthly performance and deployment reports to clients.</li>
</ul>

Medical Operations Team Manager

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

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Medical Operations Team Manager

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Director of Banquet and Event Services