Our common thread: We're originals.

From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.

Committed to creating a more inclusive workplace.

At LS&Co., diversity and inclusion aren’t buzzwords — they’re woven into the fabric of our company. We’re proud to see our workplace culture efforts get recognized, but there is still so much more to do. We’re committed to creating a more diverse and inclusive workplace so all our employees can thrive and shine.

Levi Strauss Philippines Inc. II

As a Sales Stylist/ Senior Sales Stylist at Levi Strauss &amp; Co., you will have the opportunity to work in an environment where change and ideas are celebrated. The Sales Stylist will focus on providing the ultimate, personalized experience to all consumers. He/She will strive to improve and enable all aspects of the consumer experience in-store &amp; leverages all in-store tools, technology &amp; evolving practices to drive sales. The Levi’s Sales Stylist is consumer centric, open minded, proactive and thinks beyond the task.

🛍️ Deliver Outstanding Customer Experiences – Engage every shopper with energy, authenticity, and top-tier service to drive sales and build loyalty.

🎯 Own Your Impact – Take initiative in hitting store targets, supporting visual merchandising, and contributing to a high-performing team culture.

📦 Keep It Running Smoothly – Help with stockroom organization, deliveries, and store operations while upholding safety and presentation standards.

What You’ll Love About Working With Us:

🩺 Stay Covered – Enjoy comprehensive health and dental benefits to keep you feeling your best.

🌴 Take Time for You – Paid leave so you can recharge, relax, or take care of what matters most.

💸 Extra Perks – Additional allowances to support your lifestyle and well-being.

🏆 Earn More as You Sell – Monthly performance incentives that reward your hustle and results.

Retail Store Supervisor

IXMGOH is Campaign Global's Awardee for Best Place to Work For in the Philippines, Best in Company Culture in Southeast Asia for several years, and Best in Talent Development. 
We invented Creative Engineering. We are committed to make the best work possible for a brand, in its category and in the world. Ingenious is the benchmark by which to judge existence and paycheck.

Our Mission
Devise ingenious communication systems that gets the job done at the least possible time, effort and resource.

IdeasXMachina Group of Hakuhodo

<ul>
	<li>Transform ideas into money; help the organization come up with works that are award-winning, memorable and inspiring helping the clients achieve its interests</li>
	<li>Develop new clientele, manage the business side of creativity</li>
	<li>Establish and maintain good rapport with and satisfaction level of clients</li>
	<li>Strategic alignment of creative work and client expectations</li>
</ul>

Senior Account Manager

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

The Implementation Specialist is at the heart of the first customer experience. The Implementation Specialist role is responsible for guiding clients through the onboarding/setup process from the time a purchase order is signed until the client’s Ylopo account has been activated. The Implementation Specialist will manage his/her own book of business, clients with whom frequent phone, text, and email interaction is required. Some special projects may be assigned as well.

 

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Responsibilities:

<ul>
	<li>The primary responsibility of this role is to provide customer support, troubleshooting help and guidance/training to new clients in setup and address questions and concerns related to the client setup process and/or use of our tools and systems</li>
	<li>Perform mostly phone, but also email and text outreach to clients in setup</li>
	<li>Follow up consistently with all clients in setup with pending roadblocks</li>
	<li>Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support</li>
	<li>Develop great client relationships to keep new clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients</li>
	<li>Serve as subject matter expert for Ylopo setup process</li>
	<li>Learn the ins and outs of Ylopo product</li>
	<li>Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed</li>
</ul>

Specific Tasks:

<ul>
	<li>Conduct welcome calls, follow up calls, on the spot call requests from clients for all clients assigned to your book of business (about 4-5 1-hour call per day)</li>
	<li>Lead client through the setup process to ensure all documents required for setup are completed timely. Review all returned client forms (CIF, Ad Areas, ISA) for clients assigned and follow-up with clients directly if any information is missing or needs clarification.</li>
	<li>Answer any questions clients in setup have about the setup process, “going live,” or the Ylopo product.</li>
	<li>Special projects may be assigned</li>
</ul>

Implementation Specialist

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year. 
 
Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth. 
 
The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency. 
 
Key Responsibilities

<ul>
	<li>Manage day-to-day operations relating to order processing and customer service</li>
	<li>Handle patient concerns and coordinate with various teams to address patient requests</li>
	<li>Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties</li>
	<li>Establish relationships with clients</li>
	<li>Manage team escalations and work plans, audit work, and provide learning and growth opportunities</li>
	<li>Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects</li>
	<li>Evaluate and design initiatives to improve patient health outcomes and customer experience</li>
	<li>Implement, monitor, and scale proposed initiatives</li>
</ul>

 
Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

Customer Experience Officer | Makati

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase our services and website products. The successful candidate is expected to:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team. </li>
	<li>Ensure the project remains within scope. </li>
	<li>Report the progress of projects to clients on a regular basis. </li>
	<li>Try to keep the project timeline within the approved schedule. </li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

The VIP Digital Stragetist's responsibilities and metrics include: 

<ul>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Manage the website projects in production. </li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution. </li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales. </li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations. </li>
	<li>Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to a cancellation.</li>
	<li>Is able to zero out non contacts every end of the week. </li>
	<li>Must undergo and pass Advanced IDX training.</li>
</ul>

Job Requirements: 

<ul>
	<li>Experience in project management or handling multiple clients at a given time Background in art and design is a must.</li>
	<li>Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.</li>
	<li>Background in customer support with at least 1 year experience servicing customers in the U.S. / North America. </li>
	<li>Background in handling internet-related products such as web hosting and web design.</li>
	<li>Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. </li>
	<li>Highly adaptable and willing to learn in a fast-paced work environment.</li>
	<li>Goal-driven and detail-oriented. </li>
	<li>Positive attitude and willing to work with a team. </li>
	<li>Salesforce knowledge is a strong plus. </li>
	<li>Wordpress knowledge is a strong plus. </li>
</ul>

Project Management

Digital Marketing

Communication Skills

Web Design

VIP Digital Strategist

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

There’s More to LBC than Just Moving Boxes: LBC EXPRESS CAREERS

Here at LBC, it's not just about moving boxes, we expand our capabilities and engage in various activities. In LBC, we follow a Talent Management framework revolving around career development and succession planning, training, rewards and recognition and a fun, healthy and safe workplace.

We reward the Best of the Best through our prestigious Annual LBC Global Movers Awards. We promote engagement and wellness through our "EnJOY" programs. EnJOY is a play of words using Engagement and Joy, which aims to keep our employees engaged on the following facets: Me, Health, Family, and Money. We also have livelihood sessions for dependents to further aid in augmenting the household income of our employees.

We put our employees' health and safety first! LBC has strict safety protocols in place, acrylic sheets in branches, foot baths, disinfection stations, UV and HEPA filters in our big facilities... you name it to keep everyone safe. LBC is recognized as one of the few companies in the Philippines who provided COVID-19 vaccinations and boosters to their employees.

LBC cares not only for its employees but also its community. Through the LBC Foundation, we work to make a real difference in the lives of Filipinos by linking and bridging them to resources that will empower underserved communities across the country. The LBC Foundation has four main advocacies: education, environmental sustainability, community development and disaster relief. A huge part of the Foundation amplifies its mission through education by serving thousands of people, especially the young in marginalized and underprivileged communities to help foster learning, assist through scholarships and aid in the community development. The Foundation also extends to other projects by helping with environmental stewardship through tree planting and community clean-up drives. For calamities and even in the recent pandemic, the LBC Foundation is also there, helping in disaster relief, donations and ensuring upskilling and livelihood to communities needing aid, urgent assistance and even sustainability.

Through LBC Express job hiring, we help turn ambitions into reality.

LBC Express, Inc.

<ul>
	<li>To open immediately the branch and see that everything is clean including LBC logo and signage.</li>
	<li>Properly check and monitor all the materials and supplies and see that there is enough supply in the branch every day such as receptacles, computer receipts, and accountable forms.</li>
	<li>To accept shipments from customers following LBC's standards and acceptance rules.</li>
	<li>To ensure that official receipts are validated.</li>
	<li>To safe keep all acceptances for the day and must see to it that they are forwarded/ turned over during cut off time</li>
</ul>

Customer Associate | Branch Personnel for Pasay City

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 90 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, Tap by Wattpad, Wattpad Labs, Wattpad Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!

Wattpad

Wattpad is a mobile social app that connects people all over the world with stories that matter to them. It enhances the storytelling experience, and makes it possible for people to be captivated by something they love. We’re proudly based in Toronto, but our reach is global. Every month, 67 million people spend over 15 billion minutes on Wattpad to create and discover stories they can’t find anywhere else.

In this exciting role as a Customer Support Specialist you will use your superb problem solving skills to delight our community of over 67 million users. You will work across platforms on a range of mobile devices, tablets and web browsers to resolve support tickets. The Customer Support Specialist will also ensure that questions are addressed in a timely manner while keeping up professional standards expected by the industry and effectively communicating user sentiment across the company.

You must be extremely comfortable with the Internet, mobile devices, and multitasking. If you have an entrepreneurial spirit, love helping others, and an inquisitive and scientific mind you might just be the perfect Community Support Specialist.

Come write your next chapter with us!

 

Responsibilities:

<ul>
	<li>Answer user inquiries through a ticketing system, troubleshooting and resolving software or hardware issues</li>
	<li>Ensure our product works optimally for our readers and writers, collaborating with product squads to ensure that issues are resolved, and road blocks are eliminated</li>
	<li>Confer with users to resolve problems or to provide technical assistance and support</li>
	<li>Sleuth out pesky bugs, identify causes, and share insights with the engineering team</li>
	<li>Measure user sentiment and report this to business units across the company</li>
	<li>Champion the voice of the users across Wattpad!</li>
</ul>

Customer Service

Writing

Problem Solving

Technical Support

Customer Support Specialist

👖 Brand Champion &amp; Culture Leader – You live and breathe our brand values, inspiring your team and customers with every interaction.

🛍️ Retail Pro with Leadership Chops – You bring 3+ years of experience in fashion or lifestyle retail, including 2+ years leading a store team to success.

📈 Results-Driven &amp; KPI-Savvy – You know how to hit the numbers, manage operations, and keep costs in check—all while thriving in a fast-paced environment.

🧠 Data-Informed Decision Maker – You don’t just look at the numbers—you use them to shape strategy, drive performance, and elevate the customer experience.

🤝 Team Builder &amp; People Developer – You’ve got a proven track record of leading, mentoring, and growing high-performing teams.

🎓 Educated &amp; Equipped – You hold a Bachelor’s degree (or equivalent), and you’re ready to take your leadership to the next level.

Store Manager

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday.

Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Dr. Martens, Staccato, Vizzano).

With over 40 years of experience in the fashion industry and more than 200 retail locations nationwide, we are a trusted partner of women from all walks of life.

We look forward to meeting you!

CMG Retail Group

You’re invited to apply for Customer Service Representative position at CMG Retail E-Commerce team!

Summary: Responsible for developing and nurturing customer relationships in order to gain repeat business by friendly and clear communication with customers via phone, email and chat. Provide assistance on ordering and knowledgeable answers to questions about products, pricing and availability.

Responsibilities:

<ul>
	<li>Must be reliable &amp; provide phone, email, and chat support. Connect with and respond to customer inquiries via multiple channels in with empathy, solutions, and speed. Develop a thorough understanding of the applications and processes that comprise eCommerce functions and services.</li>
	<li>Exhibit professionalism when answering customers and provide exceptional customer service. Independently seek solutions to customer issues, ask questions when you’re unsure of the answer, and escalate problems to the appropriate person when necessary.</li>
	<li>Coordinate with customers for return/exchange requests.</li>
	<li>Making sales or recommendations for products or services that may better suit client needs. Up-sells and makes recommendations to prospects and existing customers.</li>
</ul>

Customer Service Representative (CSR)

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

The Halcyon is a seabird known to those who sail. They lay their eggs on the beach in the middle of winter. When the eggs are hatching the waters are still and the weather is fine.

To the seafarers we serve- we wish them halcyon days, an untroubled time of peace and calm, as they journey the high seas.

Since 2006 Halcyon Marine Healthcare Systems has been committed to ensuring and promoting the health and safety of the seafarer so that they may pursue long, productive and prosperous seafaring careers.

Through a fully computerized and modern medical screening process; electronic records and database; health promotion and patient education; coordination and collaboration with government agencies, insurers and shipowners, Halcyon Marine Healthcare Systems has anticipated and responded to the needs, expectations and changes in the maritime industry to remain at the forefront of maritime health care of the highest standard.

Halcyon Health Network, Inc.

<ul>
	<li>Prepares clinic facilities and equipment before operations.</li>
	<li>Resolves operational issues promptly with concerned units.</li>
	<li>Monitors patient flow and recommends process improvements.</li>
	<li>Coordinates rush and endorsed patients for timely processing.</li>
	<li>Analyzes and reports patient survey results to management.</li>
	<li>Acts as triage officer and escalates concerns when needed.</li>
	<li>Ensures all endorsed patients are tracked and received.</li>
	<li>Handles patient inquiries and concerns, coordinating resolutions.</li>
</ul>

Customer Service Associate *Part time*

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

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