Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Job Summary:

We are seeking a proactive and customer-focused Customer Service Support professional with experience in e-commerce. The ideal candidate will ensure a seamless customer experience by promptly addressing inquiries, resolving issues, and managing transactions related to orders, returns, and technical concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across all communication channels (chat, email, phone, social media).

• Utilize the company knowledge base and resources to provide accurate information and effective solutions.

• Address customer needs, complaints, and concerns related to products and services, ensuring timely resolution.

• Gather and document complete details for requests involving order modifications, schedule changes, returns, warranty claims, and technical issues.

• Prepare and submit escalation requests for product replacements or complex issues when necessary.

• Accurately log and document daily chat and customer service transactions.

• Provide intraday hourly status updates to maintain visibility of operational performance and workload.

• Collaborate with internal teams to ensure smooth operations and high-quality customer experience.

Customer Service Support

COMPANY BACKGROUND
Building up and developing the Würth group is the life’s work of Professor Reinhold Würth, and one of the outstanding business success stories in post-war German history. 
Within a period of more than 60 years, he has established a worldwide trading business with 400 companies in 80 countries all over the world. 
With over 74,000+ employees worldwide, the core business of the Würth group is dealing in connecting and assembly materials. 
Our products are sold by permanently employed sales representative.

The product range comprises over 100,000 products ranging from screws and standard parts to storage system and protective clothing.
Like its parent company, Wuerth Philippines, Inc. has enjoyed success in the supply of fasteners, chemicals, tools and
storage to the automotive and more recently the engineering industrial and construction business. Würth is the right contact
for you if it is about screws, screw accessories, dowels, chemicals products, furniture and construction fittings, tools,
installation material, automotive hardware as well as storage and retrieval system.
Wuerth Philippines, Inc. is located at Bldg. B Panorama Compound 1 Technology Ave., Laguna Technopark, Biñan, Laguna
and was incorporated last June 10, 1996 as a wholly owned subsidiary of Würth Holding GmbH of Germany and also,
part of Würth Group Worldwide. Our head office is located at Kunselsau, Germany.

All over the world, there are more than 300,000 customer contacts daily that has put trust in our products and services.
Wuerth Philippines, Inc. has a customer base of approximately 9,000 from various trades and industries. 
Our sales representatives are strategically positioned around the country to cover all major cities as well as smaller regional areas and they are all on the road daily to service our customers with competence, quality and closeness.

Wuerth Philippines, Inc.

<ul>
	<li>Set sales target and goals aligned with Company objectives</li>
</ul>

<ul>
	<li>Effectively maximize the SAP or WS1 usage in terms of checking customers accounts, product information and placing orders</li>
</ul>

<ul>
	<li>Actively selling of Wurth products</li>
</ul>

<ul>
	<li>Regularly doing the telephone consultation and support of a defined customer based</li>
</ul>

<ul>
	<li>Touting and selling of current offers and new products to expand the offer</li>
</ul>

<ul>
	<li>Processing of orders and products offers to the customers via phone calls</li>
</ul>

<ul>
	<li>Maintenance and updating customer data based for easily monitoring</li>
</ul>

<ul>
	<li>Realization of the defined target (sales, gross profit, call per day)</li>
</ul>

<ul>
	<li>Daily use of sales tools</li>
</ul>

<ul>
	<li>Gather market information and strategy</li>
</ul>

 

<ul>
	<li>Ensure excellent customer service throughout the sales process via phone calls</li>
</ul>

 

<ul>
	<li>Build strong relationship with key customers to foster repeat business</li>
</ul>

 

<ul>
	<li>Ensure quality service and effective customer service approach to indulge customer with the products offered</li>
</ul>

 

<ul>
	<li>Reactivation of zero customers and strengthening customer’s loyalty</li>
</ul>

 

<ul>
	<li>Handling customer complaints in a timely manner</li>
</ul>

Telesales Representative ilocano dialect

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

IXMGOH is Campaign Global's Awardee for Best Place to Work For in the Philippines, Best in Company Culture in Southeast Asia for several years, and Best in Talent Development. 
We invented Creative Engineering. We are committed to make the best work possible for a brand, in its category and in the world. Ingenious is the benchmark by which to judge existence and paycheck.

Our Mission
Devise ingenious communication systems that gets the job done at the least possible time, effort and resource.

IdeasXMachina Group of Hakuhodo

<ul>
	<li>Transform ideas into money; help the organization come up with works that are award-winning, memorable and inspiring helping the clients achieve its interests</li>
	<li>Develop new clientele, manage the business side of creativity</li>
	<li>Establish and maintain good rapport with and satisfaction level of clients</li>
	<li>Strategic alignment of creative work and client expectations</li>
</ul>

Senior Account Manager

MAKE YOUR BEST CAREER MOVE YET!

Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!


ABOUT US

Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.

Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.


SPROUT CULTURE

Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!

We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.


FUN THINGS WE DO

Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?

Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!

Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!

--

JOIN US TODAY!

We’re excited to know you and see how you fit with Sprout!

Send in your application and we’ll get back to you soon. :)

Sprout Solutions

Sprout Solutions is seeking a proactive and detail-oriented Jr Support Specialist: Non-Core and API to join our Customer Success team. This role will serve as the first point of contact for clients, addressing and resolving their concerns with a strong focus on delivering a seamless customer experience. Our ideal candidate is technically adept, with a background that allows them to investigate issues, troubleshoot effectively, and work collaboratively with various teams to resolve complex client challenges. Products and services that the Support Specialist will be handling are non-core products (ReadyCash, ReadyWage, Performance+, etc.) and API / integrations.

Tasks:

Customer Support:

<ul>
	<li>Provide timely and effective support across multiple channels (email, calls, online meetings), using the most appropriate method depending on the issue at hand.</li>
	<li>Assist clients in effectively integrating and utilizing our APIs.</li>
	<li>Troubleshoot client issues, provide practical solutions, and ensure timely resolution of concerns.</li>
	<li>Manage and monitor ongoing client issues to ensure timely follow-up and completion of resolutions.</li>
</ul>

Documentation:

<ul>
	<li>Document all relevant information related to client concerns in a clear, organized manner.</li>
	<li>Create internal support tickets for escalation to the engineering or product team as necessary.</li>
	<li>Contribute to building and maintaining the product knowledge base to help clients resolve issues independently.</li>
</ul>

Technical Investigation:

<ul>
	<li>Utilize available knowledge base articles (both internal and external), InQa, and internal tools to explore and resolve client issues.</li>
	<li>Work closely with product and engineering teams, as well as 3rd party partners, to identify product issues, improvement opportunities, and resolution strategies.</li>
</ul>

Client Satisfaction:

<ul>
	<li>Adhere to service level agreements (SLAs) based on issue severity and escalate issues as appropriate following the established escalation matrix.</li>
	<li>Collect client feedback to drive continuous improvements in the API service and enhance the overall customer experience.</li>
</ul>

Why Join us?

<ul>
	<li>Be part of a team transitioning to an AI-first product organization</li>
	<li>Work on high-impact, scalable systems (e.g., HRIS ecosystem)</li>
	<li>Strong focus on growth, ownership, and real product thinking</li>
	<li>Opportunity to evolve into Senior level</li>
</ul>

You’ll thrive in this role if you:

<ul>
	<li>Take ownership beyond your job description</li>
	<li>Prefer clarity and structure but can operate in ambiguity</li>
	<li>Care about outcomes, not just output</li>
	<li>Are constantly looking for ways to improve how work gets done</li>
	<li>Are excited about using AI to become a better product builder</li>
</ul>

Jr Support Specialist for NonCore and API

The ATR Asset Management Group (ATRAM or ATRAM Group) operates through ATR Asset Management, Inc. (ATRAM MF) and the ATRAM Trust Corporation (Formerly Maybank ATR Kim Eng Capital Partners, Inc. - Trust).
 
In 2009, the ATRAM Group decided to expand its presence in the fast-growing domestic asset management industry by forming a dedicated business group called ATR Asset Management Group (ATRAM or ATRAM Group).  This group, comprised of ATRAM MF  and ATRAM - Trust, manages portfolios consisting of mutual funds, trust assets, insurance portfolios, and real estate for proprietary and third party clients.

Why join us?

We are the leading Digitally-powered Asset and Wealth Management ﬁrm serving institutional clients and retail customers,  providing innovative products and unique customer experiences delivered through technology-enabled platforms. Our goal is to secure our clients’ ﬁnancial future
 
ATRAM offers a professional, fair and progressive work environment. In addition, ATRAM strongly supports career development and work-life balance for its employees.

ATR Asset Management (ATRAM)

Role Summary

The Customer Experience Officer plays a critical role in delivering a seamless, compliant, and high-quality client experience across different platforms. The role ensures that client interactions are handled with precision, responsiveness, and professionalism while safeguarding regulatory compliance and operational integrity. By bridging client needs with internal execution, the role contributes directly to client trust, retention, and the overall strength of the Channel Management Group’s service delivery.

What Business Outcomes the Role is Responsible for

<ul>
	<li>Client Experience &amp; Service Excellence: Delivers a consistently high-quality client experience by ensuring timely, accurate, and complete resolution of inquiries and requests across Prime and PERA platforms, strengthening client trust, satisfaction, and long-term engagement.</li>
	<li>Regulatory Compliance &amp; Risk Mitigation: Protects the organization from regulatory and reputational risk by ensuring full adherence to AML requirements, account documentation standards, and audit expectations, resulting in clean audit outcomes and sustained regulatory confidence.</li>
	<li>Operational Efficiency &amp; Business Support: Drives operational reliability and business continuity by ensuring accurate execution of account onboarding, transaction processing, reporting, and data management, enabling smooth client servicing and supporting scalable business growth.</li>
</ul>

Client Service Officer

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line-up of 26* Toyota models and 12* Lexus Models. It has 75* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of GT Capital Holdings, Inc., Toyota Motor Corporation, and Mitsui & Co., Ltd.

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to several investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan, and other parts of the world. TMP’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates its head office and manufacturing plant within the 82-hectare Toyota Special Economic Zone in Laguna. The facility assembles the Vios, Innova, and Tamaraw models and has an annual production capacity of 60,000 units. The company’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates with nine (9) organizational units: Affiliate Operations Support & Audit, Comptrollership, Corporate Affairs, General Administration, Manufacturing, Marketing, Purchasing, Treasury, and Vehicle Logistics.

The company’s manpower is composed of over 4,300 Team Members (regular and outsourced).

—

*as of October 2025

Toyota Motor Philippines Corporation

Toyota Motor Philippines is looking for a Repair Support Engineer to join our Technical Service Department based in Santa Rosa City, Laguna, Philippines.

The Repair Support Engineer is a member of the Repair Support Section that is responsible for providing technical assistance to dealer network for hard to diagnose cases.

In this role, you are expected to be a domain expert in data analysis and technical report writing and presentation.

Your role and responsibilities: 

<ul>
	<li>Provide repair support to dealers for vehicle hard to diagnose cases.</li>
	<li>Creation of Technical Report for assisted cases and Field Evaluation Report for safety related cases.</li>
	<li>Coordination with Toyota Internal Affiliates regarding Customer Handling and Marketing activities.</li>
	<li>Collaboration with Toyota Regional Affiliates and Dealer Network for repair support activities.</li>
	<li>Facilitate serviceability Kaizen request to Regional affiliates as part of market concern improvement.</li>
</ul>

Repair Support Engineer

Founded in 2000, Ztek Consulting Inc. is a certified minority- and woman-owned business enterprise with over 20 years of proven success in workforce and talent management. Headquartered in Atlanta, Georgia, Ztek operates across the United States, Mexico, Canada, the European Union, India, and the Philippines—delivering workforce solutions that shape global talent strategies from local markets.

At Ztek, we combine human expertise with advanced analytics, machine learning, and AI-driven talent strategies to deliver customized, metric-based solutions for clients worldwide. Our work spans industries such as information technology, healthcare, banking and financial services, aerospace and defense, supply chain and logistics, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals.

Global Impact, Local Presence

We empower Filipino professionals to grow global careers without leaving the country. Through Ztek, candidates gain:

Access to international clients and projects across diverse industries
Opportunities to contribute to high-value, data-driven workforce initiatives
Exposure to global workforce standards and AI-enabled solutions
Credibility and Innovation
20+ years of workforce consulting excellence
30,000+ global hires since inception and 800+ contractors deployed annually
1.5 million hours of professional services delivered each year
Certified Woman-Owned Business recognized for diversity and inclusion
Pioneering programs like Z-V.E.T, connecting highly skilled veterans to client opportunities
Diversity and Inclusion
Our initiatives support neurodiverse talent, veterans, and women returning to the workforce. We are committed to fostering an inclusive, respectful, and high-performance workplace where integrity, collaboration, customer focus, and innovation thrive.
 

Recruitment Notice
Ztek is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination of any kind as protected by law.
We do not charge any fees at any stage of the recruitment process. Any request for payment related to job applications, employment, training, or equipment should be treated as fraudulent and reported immediately.

Ztek Consulting Inc.

Position Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

Hours of Work: Onsite - Monday-Sunday 7:00am-11:00pm EST (Rotational Shits)

<ul>
	<li>Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.</li>
	<li>Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.</li>
	<li>In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.</li>
	<li>Analyse information presented by the customer and action next steps accordingly based on the nature of the inquiry.</li>
	<li>Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.</li>
	<li>Remain current on program information and business initiatives, as well as corporate products and processes.</li>
	<li>Achieve quality service by accurately assessing and responding to customer needs, using sound</li>
	<li>judgment and flexibility when recommending appropriate options/solutions.</li>
	<li>Fulfil customer brand expectations in a manner that complies with policies, practices, and procedures.</li>
	<li>Accurately complete appropriate documentation for each transaction.</li>
	<li>End each call by completing all required activity in order to fulfil customer requests.</li>
</ul>

Chat Support

Customer Service

Critical Thinking

Typing

Communication Skills

Customer Care Specialist

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

The Data Entry Support Specialist at Ylopo is responsible for supporting clients, and internal teams, with data entry tasks associated with Ylopo’s Product Support and other support teams. Primarily focused on Agent Onboarding and Offboarding for clients of Ylopo, with other tasks as assigned. 

Team members well-suited to this role will have a track record of being meticulous, detail-oriented and ability to grasp technical inputs of websites and internal systems. Attention to detail and exceptional organizational skills are a must. The ideal candidate will be responsible for accurately entering, updating, and maintaining data in our websites and systems for clients of Ylopo. This role requires a keen eye for detail, and the ability to work efficiently without error. 

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo internal systems and understand how to navigate client websites we build. 

Responsibilities:

<ul>
	<li>The primary responsibility of this role is to process forms to enter data accurately and efficiently into designated websites and databases for Ylopo Agent Onboarding and Offboarding</li>
	<li>Verify and correct any discrepancies via email with customers and new information as it becomes available</li>
	<li>Respond via email to all clients in a timely manner to provide a high level of customer support and complete tasks</li>
	<li>Collaborate with the Branded Sites and Support Team members to ensure data consistency and accuracy across multiple platforms</li>
	<li>Ensure data integrity and security by following company protocols and procedures</li>
	<li>Organize and sort information according to specified guidelines</li>
	<li>Consistently meet the required KPIs and number of forms to process daily</li>
	<li>Perform other administrative tasks and duties as assigned</li>
</ul>

Data Entry Support Specialist

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.

Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.

We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

Remedy Skintech, Inc.

Remedy is looking for a Patient Support Specialist to join our team! You will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.

Key Responsibilities:

<ul>
	<li>Handle, triage and answer inbound customer messages on our social media, text, and web channels</li>
	<li>Monitor, track and report daily volumes of inquiries, appointments and completed bookings</li>
	<li>Build and maintain the knowledge base so we have a standard response for common inquiries</li>
	<li>Reach out to patients who have complete treatments to solicit Google Reviews</li>
	<li>Assist in optimizing the patient journey to ensure we have a seamless booking experience across all of our channels</li>
</ul>

Patient Support Specialist

<ul>
	<li>Lead client onboarding and product implementation</li>
	<li>Meet with clients to understand requirements</li>
	<li>Translate client needs into clear instructions for operations and agents</li>
	<li>Work with product, tech, and ops teams to execute the setup</li>
	<li>Make sure agents understand the product and process before launch</li>
	<li>Support existing clients when changes happen</li>
	<li>Manage SLAs and day-to-day delivery</li>
	<li>Handle issues and solve problems quickly</li>
</ul>

Product Delivery Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Website Project Manager | Client Facing | Remote

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

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