Client Support Specialist | Night Shift
Webcast Technologies, Inc.
- Quezon City, Philippines154, Panay Ave, South Triangle, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Posted 5 days ago and deadline of application is on 28 Nov
Recruiter was hiring 2 days ago
2024-09-30T06:18:03.727291+00:002024-11-28T16:00:00+00:00Job Description
- Acknowledge and create incoming tickets from clients
- Troubleshoot unit devices and provide feedback to the client
- Resolve and close tickets when necessary
- Generate & analyze reports
- Escalates and turnover all issues that are not resolve in the evening to the day shifter
- Monitor units (delays and unresponsive units)
- Escalates to System Administrator all telco units that are unresponsive or has delays in reporting
- Send emails to clients to touch base with them regarding the services of their units
- Assist technicians during installation and services
- Configure units in the system platform and master list
- Creation, validation & cleanup of geofences
Minimum Qualifications
- Bachelor's Degree holder in Business Administration, or Information Technology
- Experience in Customer Service preferably in calls and emails support
- Knowledgeable in Google Workspace
- Good organizational skills and attention to detail
- Good time management skills with a proven ability to meet deadlines
- Good verbal and written communication skills
- Good interpersonal and customer service skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 154 Panay Ave., Brgy. South Triangle, Diliman
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About Webcast Technologies, Inc.
Webcast Technologies, Inc. (WTI) is an Information and Technology company known for innovation and integrated positioning solutions with the use of Global Positioning System (GPS), Geographic Information System (GIS), and Telemetry System. Our services include GPS Tracking System, Software Development, Mobile Application Development, among others.
For over 20 years, WTI has been helping companies from different industries track their valuable assets. Some of our clients include Shell, Petron, Chevron, Unilever, Coca Cola, Maynilad, Cemex, LF Logistics and KFC.
WTI covers the whole Philippines with its main office located at 154 Panay Ave. Diliman, Quezon City and satellite offices in Laguna, Cebu, Cagayan De Oro and Davao.
The software and GPS Tracking System we develop are custom- designed to address our client’s specific business needs. At WTI, we put premium to quality service. Our team of outstanding professionals reflects the company’s standard in providing excellent work.