Customer Service and Operations Assistant  

About the Role:

We are looking for a Customer Service and Operations Assistant to join our team, who will play a crucial role in ensuring that our customer service operations run smoothly and that our logistics and inventory management tasks are executed efficiently. As one of the potential pioneers of the team, you will be responsible for resolving customer inquiries, updating order statuses, and supporting our team with operational tasks.

Key Responsibilities:

• Customer Service Support: Maintain client satisfaction by responding to inquiries regarding order status, product details and other customer concerns, in a timely and professional manner.
• Order Updates: Monitor and update order statuses in our system, ensuring customers receive accurate information regarding the progress of their orders.
• Expense Entry: Ensure data accuracy and integrity by encoding expenses into spreadsheets that are not captured by automation tools.
• Logistics and Inventory Support: Assist with logistics and inventory management tasks, such as tracking stock levels, processing shipments, and assisting with order fulfillment.
• Operational Assistance: Support day-to-day operational tasks to maintain smooth workflows, ensuring orders are processed efficiently and customers receive the best possible service.
• Continuous Improvement: Identify process-improvement opportunities for customer service and operational workflows, streamlining tasks and increasing efficiency.

Minimum Qualifications

• Working knowledge and experience with logistics and inventory management
• Experience using spreadsheets (i.e. Google Sheets, MS Excel)
• Experience in a customer service or customer support role, ideally in Logistic, E-Commerce, Retail and other related industries.
• Experience using customer service platforms or CRMs (e.g. Zendesk, Zoho, Salesforce)
• Experience using management tools for operations and logistics (e.g. TMS, ERPs, SAP, Order Management Systems, Supply Chain Management Systems, Delivery Management Systems)
• Familiarity with automation tools for order processing and expense tracking
• Amenable to working in alignment with the schedule of U.S. operations (7:00am PH time to 3:00pm PH time)

Nice to Have:

• Strong Attention to Detail: Ability to stay organized and accurate, especially when dealing with data entry and order management.
• Communication Skills: Excellent written and verbal communication skills to effectively converse with customers and colleagues.
• Problem-Solving Skills: Ability to identify issues and proactively seek solutions, both in customer service and operational tasks.
• Experience in Process-Improvement: Ability to identify inefficiencies, analyze workflows, and recommend solutions to optimize team processes and productivity.