Sales Operations Supervisor  

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments.

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

Key Responsibilities:
Operational Leadership

• Lead daily operations and ensure smooth workflow across all departments.
• Turn company goals into clear plans and measurable results.
• Create, update, and maintain operational policies, SOPs, and best practices to keep processes consistent and scalable.
• Spot potential issues early and design practical solutions to keep teams efficient and adaptable.
• Use neurodivergent thinking to notice patterns, inefficiencies, and creative solutions that improve processes and customer outcomes.

People & Performance Management

• Supervise, coach, and mentor team leads and team members to meet KPIs and grow professionally.
• Build a supportive, inclusive culture that values different thinking styles and strengths.
• Hold regular performance reviews and development talks, offering clear feedback and guidance.
• Encourage a culture of ownership, accountability, and continuous improvement.
• Work with HR and leadership to assess staffing needs, plan for future roles, and maintain strong team engagement.

Planning & Execution

• Support leadership in planning and achieving monthly, quarterly, and yearly business goals.
• Manage project timelines, priorities, and resources to deliver results on time and at a high quality.
• Oversee cross-functional projects to improve order flow, forecasting accuracy, and customer satisfaction.
• Ensure all processes follow company standards and compliance requirements.
• Use both structured and neurodivergent problem-solving to spot patterns, improve workflows, and support better decision-making.

Reporting & Continuous Improvement

• Track and analyze key operational metrics to support decisions and find areas for improvement.
• Prepare weekly and monthly operations reports for leadership.
• Lead root cause analysis and improvement projects using data insights, automation, and creative problem-solving.
• Work with cross-functional teams to build systems and feedback loops that support better forecasting, workflow efficiency, and customer experience.
• Promote innovation and adaptability by encouraging teams to test, improve, and adopt better ways of working.

Competencies & Work Style

• Strong analytical and system-thinking skills with attention to detail.
• Able to manage multiple priorities in fast-paced or time-sensitive environments.
• Skilled in structured problem-solving and using neurodivergent perspectives to find unique solutions.
• Highly organized, data-driven, and process-focused, with a steady approach to improvement.
• Clear communicator who can turn complex issues into simple, actionable steps.
• Supports an inclusive environment that values different thinking styles and collaborative problem-solving.

• Minimum 5 years of experience in sales operations and order management, with a solid understanding of the full sales cycle
• Proven experience leading teams and managing operations
• Strong analytical and problem-solving skills; proficiency with data and process analysis tools
• Excellent communication, stakeholder management, and organizational skills
• Working knowledge of project management methodologies is a plus
• Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig

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The Leadership Edge You Bring

• Strategic Vision: You think beyond campaigns—you shape brand trajectories.
• Customer-Centric Mindset: You deeply understand the people you market to.
• Data-Driven Decision-Making & Execution: You back creative instincts with measurable results.

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Key Competencies

• Strategic and analytical thinking
• Process orientation and operational discipline
• Leadership and team motivation
• Decision-making under pressure
• Continuous improvement mindset

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Metrics for Success

• Operational efficiency targets met
• Achievement of team and department KPIs
• Reduction in process defects or escalation rates
• Employee engagement and retention scores
• On-time delivery of key operational initiatives