Maersk Global Services Centres (Philippines) Ltd.

General Responsibilities: Analyse and Review completeness of Job costing/profitability (CM1) Publish and review of daily file management/job costing report Period/month end book close, accrual review and GP signoff/reporting Analyse Loss making jobs. Document and follow up on actions agreed to address process control gaps in loss making/Low margin jobs. Document and address areas of revenue leakage with Delivery teams. Drive local review of KPIs in Health Metrics. Ensure adequacy and follow up of actions to improve health metrics. Ensure adherence to GAM and RASCI for all key processes leading from new customer implementation to execution. Review effectiveness of Internal controls (existing and new platforms) and action plans for ineffective controls. Document and Follow up with Business functions on clear action plans to improve control effectiveness. Support and provide input for any new customer implementation to ensure all critical tasks enabling timely job costing are in place. Review check list for all new customer implementations and raise flag if any critical item is not completed and corporate policy is not complied with. Work with ATR team for identifying new passthrough revenue and cost, and ensure identified PT adjustment are accounted/reported correctly each month Support implementation of new platform S4HANA Ensure RICC submission each month. Improve overall control effectiveness, and close open audit findings if any within timeline Work on balance sheet heatmap on items pertaining to BCO – aged GRIR, unbilled, ICB backlog Highlevel overview of tasks RICC - perform/execute RICC Run daily job costing/file management report Analytical review of costing/file management report Maintain Loss Job Tool - upkeep of tool Loss job governance - process compliance, publish dashboard Analytical review of loss jobs Month end closing - review of accrual and finalise numbers Ocean Inland controlling Customer/vendor master data approval Support material master mapping Interface error monitoring Perform Job Hardclosure Credit note tool maintenance Support in review of GRIR clearing Perform ICB PO/IC reconciliation and clearing

Key Responsibilities: Play a key role within the new 24/7 Operations Command and Control Centre based in Pune. Lead, coordinate, and facilitate high-priority major incident service restoration and mitigation as quickly as possible. Manage, maintain, support, and improve the Maersk IT Support, Operations, and Engineering department’s ability to respond to incidents across the entirety of the IT Infrastructure estate. Drive Service Management best-practice and ITIL process compliance across the business. Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact. Document, communicate and log follow up actions for later triage, prioritisation, and action to avoid recurrences. Make recommendations based on clear, reasoned arguments and be able to spot problems before they occur.