Spanish Process Expert
Maersk Global Services Centres (Philippines) Ltd.
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 6 hours ago and deadline of application is on 19 Jun
Recruiter was hiring 6 hours ago
2025-04-21T08:40:46.165292+00:002025-06-19T16:00:00+00:00Job Description
- Carries out all export/import activities in a manner that will contribute to the achievement of individual and team Key performance Indicators (KPI’s).
- Adheres to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
- Responds to all inquiries in a timely and accurate manner (thru email) and escalate difficulties as defined in SOPs/IOPs.
- Has responsibility for improving the standard procedures while processing export/import documents with a keen eye on meeting the end customer's requirements.
- Is empowered to suggest changes to the Operating processes based on experience.
Minimum Qualifications
- Willing to work in mid-shift or graveyard schedule and hybrid set-up.
- With at least 1 year experience – in Customer Service, BPO, Shipping Industry for Voice and Non-voice.
- Can communicate in both English and Spanish.
- Knowledgeable with basic Excel, Salesforce (case management style)
- High analytical skills, ownership and multi-tasking
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Pasig, Metro Manila, Philippines
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About Maersk Global Services Centres (Philippines) Ltd.
Maersk is the global leader in integrated logistics and industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We thrive on diversity, collaboration, and continuous learning, ensuring our team reflects and understands our global customers.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter and more sustainable future.