

German Speaking Customer Service
KST
- Yogyakarta, IndonesiaYogyakarta, DI Yogyakarta, IndonesiaYogyakartaDI YogyakartaIndonesiaIndonesiaTELECOMMUTE
- IDR 4,500,000.00 - IDR 6,000,000.00 / monthIDR450000060000004500000MONTH
- ContractualCONTRACTOR
Posted 5 days ago and deadline of application is on 3 May
Recruiter was hiring 8 hours ago
2026-03-05T04:33:31.589440+00:002026-05-03T17:00:00+00:00Job Description
Join us as a German & English-Speaking Customer Service Agent and support a global technology product company.
As a German & English-Speaking Customer Service Agent, you will be responsible for handling pre-sales and after-sales customer inquiries. You will ensure timely responses, high service quality, and excellent customer satisfaction in line with agreed SLAs and KPIs.
Job Description:
- Handle customer inquiries in German and English.
- Provide pre-sales and after-sales customer support professionally and accurately.
- Ensure response time and service quality meet SLA and KPI standards.
- Document and update customer interactions clearly and accurately.
- Coordinate with internal teams to resolve customer issues effectively.
- Maintain high levels of customer satisfaction through clear and courteous communication.
Minimum Qualifications
Qualifications:
- Fluent in German and English (written and verbal).
- Customer-oriented mindset with strong communication and problem-solving skills.
- Comfortable working with service targets, KPIs, and SLAs.
- Willing to work on a shifting schedule aligned with European time zones.
- Able to work independently with minimal supervision.
- Quick to adapt to new systems and applications in a dynamic working environment.
- Experience in Customer Service or related roles is a plus.
Perks and Benefits
Work from Home
Required Skills
- Chat Support
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Yogyakarta, DI Yogyakarta, Indonesia
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