Customer Service Associate
COL Financial Group, Inc.
- Pasig, Philippines24, 2401-B East Tower, Philippine Stock Exchange Center, Exchange rd, Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Provide prompt assistance to clients, addressing their inquiries, requests, and complaints.
- Effectively manage client communication through various channels, including but not limited to phone calls, emails, chat, video conferences, and other communication platforms.
- Develop a deep understanding of our products and services to be able to offer accurate information and support to clients.
- Proactively collect feedback from clients to help us improve our products, services, and overall client satisfaction.
- Collaborate with colleagues in other departments to ensure a seamless client experience and the resolution of complex issues.
Minimum Qualifications
- Bachelor's Degree in Communications, Marketing, or any related course is an advantage
- Preferably with at least 2 years of working experience in or related to customer service
- Good oral and written communication skills both English and Filipino. Other languages and dialects is a plus.
- Patient and respectful – especially to irate or difficult clients
- Strong organization skills and good attention to detail
- Must be willing to work on-site at Ortigas Center, Pasig City
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Problem Sensitivity
- Email Support
- Chat Support
- Customer Service
- Technical Skills
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 2401-B East Tower, Tektite Towers, Exchange Rd., Ortigas
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About COL Financial Group, Inc.
COL is the country's most trusted wealth-building partner, helping over 500,000 Filipinos invest in stocks and mutual funds.
For over 25 years now, COL has been committed to empower Filipinos to build their wealth and achieve financial independence, by providing them the tools and guidance they need to make smarter investing decisions.