Afterhours Consultant | Work from Home  

Clear Admin People is seeking a full-time Afterhours Consultant to work with our client, an Australia-based specialist recruitment firm that connects healthcare and social care professionals with jobs across Australia.

Abour the Role

As an Out-of-Hours Recruitment Support Specialist, you will play a critical role in driving after-hours operations for our client. Your primary responsibility is to support our client’s Recruitment Consultants by ensuring that all urgent job orders are filled swiftly and accurately.

Our client is a specialist labour hire company in Australia, handling casual, permanent, fixed-term, and locum placements for metro, regional, and remote communities.

Purpose

As an Afterhours Consultant, you will:

• Manage virtual reception for our client, handling inbound calls and emails
• Address all associated admin tasks
• Contribute to team efficiencies by accomplishing related tasks, as requested

As an Afterhours Consultant, your daily tasks may include:

• Assist clients in their job requests (Job Orders, Shift Queries)
• Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
  • As requested by Branch Consultants or client, contact and place preferred candidates
  • Update clients on candidate who confirmed and who needs replacement
  • Cancel candidates as requested by Branch Consultants
  • Fill-in the vacant orders by contacting available candidates
• Create placements, update client card and candidate card using client’s existing system
• Complete candidate confirmations for client rosters
• Ensure database is always updated
• Complete candidates' availability checks in preparation for consultants to do the roster
• Complete tasks and email requirements in a timely manner
• Screen resumes and booking interviews as required
• Conduct Reference Checks of the candidates
• Screen candidates to check suitability on the job orders
• Run virtual reception for offices as required
• Deal with candidate's pay queries
• Liaise with Branch Consultants in a professional and timely manner
• Contribute to team’s effort and complete all other tasks as requested or when required
• Perform other duties as assigned by the client and/or management.

• Open to working on a rotating shift (day shift, mid shift, graveyard, early morning), including holidays and weekends
• Excellent English communication skills (both verbal and written)

• Proficient with Microsoft Office applications (Outlook, Excel, Teams, etc.)
• Experience in a BPO, call center, or similar work setting
• Background in effectively managing calls, emails, and systems (software, apps, tools) similtaneously
• Working with a team and manager both onshore and offshore

Required Attributes
• Proactive mindset with outstanding attention to detail
• Strong listening, and call handling skills in a busy, multi-tasking environment
• Technologically adept and highly trainable in new skills and software
• Ability to manage competing deadlines and manage work pressures
• Flexibility to perform other relevant tasks as required by the client