Customer Service Specialist

Ztek Consulting Inc.

Quezon City, Philippines
1880, Eastwood Ave, Bagumbayan, Quezon City, Metro Manila, Philippines
Quezon City
Metro Manila
Philippines
Philippines
₱22,000.00 - ₱28,000.00 / month
PHP
22000
28000
22000
MONTH
Full timeFULL_TIME
Open to fresh grads

Posted 4 days ago and deadline of application is on 23 Apr

Recruiter was hiring 14 hours ago

2026-03-06T09:27:20.938520+00:002026-04-23T16:00:00+00:00

Job Description

Position Overview:

As a Customer Service Specialist, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Hours of Work: Monday – Friday 6:30am – 11:00pm & Saturday 7:30am – 8:00pm EST (Rotatinal shifts)

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Minimum Qualifications

• 1-3 years of experience in call center/contact center environment

Excellent communication skills, both verbal and written.

• Demonstrated analytical and problem-solving skills.

• Demonstrated ability to work within time constraints.

• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).

• Positive attitude and demonstrated ability to perform in a team-based environment.

• Professional and pleasant telephone manner.

• Must have flexibility and willingness to work rotational shifts, including evenings and weekends.

• Experience working in a call center environment specifically in a customer service role.

• Previous Financial Services experience would be considered an asset.

Perks and Benefits

Life Insurance
Medical / Health Insurance
Performance Bonus
Paid Holidays
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans

Other

Joining Bonus upto 20000 PHP

10% of work rendered between 10:00PM – 6:00AM (Night Shifts Only)

Regular Holiday: 200%

Special Non-Working Holiday: 130%

Required Skills

Organizing and Planning
Problem Sensitivity
Chat Support
Customer Service
Critical Thinking
Typing
Communication Skills

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Customer Service

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Often

Office Address: Eastwood Ave 1880, 1110 Quezon City, Philippines

Industry: Staffing / Recruiting

Vacancy: 25 openings

Website: https://www.ztekinc.com/

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About Ztek Consulting Inc.

Founded in 2000, Ztek Consulting Inc. is a minority- and woman-owned business enterprise with over 20 years of experience delivering innovative workforce and talent management solutions. Headquartered in Atlanta, Georgia, Ztek combines human expertise with machine learning algorithms and artificial intelligence to provide customized, metric-driven talent strategies tailored to each client’s needs. With a strong diversity focus, Ztek has built proven hiring models that create meaningful impact. Our initiatives support neurodiversity, veterans, and women returning to the workforce. Through our veteran-focused hiring and deployment program, Z-V.E.T, we successfully connect highly skilled veterans with client opportunities across multiple industries. Our Impact at a Glance • 20+ years in business • 800+ contractors deployed • 1.5 million hours of professional services delivered annually • 30,000+ hires since inception • Certified Woman-Owned Business • Strong diversity programs supporting veterans, neurodiverse talent, and women re-entering the workforce We serve a broad range of industries, including information technology, healthcare, banking and financial services, supply chain and logistics, aerospace and defense, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals. With an experienced senior leadership team specializing in Workforce Management and IT & Business Process Outsourcing, Ztek has earned a strong reputation for sourcing top-tier talent across the United States, Mexico, Canada, the European Union, India, and the Philippines. At Ztek, credibility, innovation, and diversity are not just values — they are the foundation of our continued success. Recruitment Notice: Ztek is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination of any kind as protected by law. We are committed to fostering an inclusive, respectful, and high-performance workplace where integrity, collaboration, customer focus, and innovation thrive. Ztek does not charge any fees at any stage of the recruitment process. Any request for payment related to job applications, employment, training, or equipment should be treated as fraudulent and reported immediately.

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