Client Support Staff
Webcast Technologies, Inc.
- Quezon City, Philippines154, Panay Ave, South Triangle, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Posted 2 days ago and deadline of application is on 5 Sep
Recruiter was hiring a day ago
2026-07-14T08:04:00.308707+00:002026-09-05T16:00:00+00:00Job Description
The Client Support Staff is the main point of contact for clients, handling daily communication, service coordination, fleet monitoring, reporting, and operational support to ensure excellent customer service and smooth operations.
Key Responsibilities and Duties
- Client Communication & Relationship Management: Serve as the primary contact for client inquiries, coordinate installation, service, and equipment removal schedules with the Dispatch Officer, and resolve client concerns by working closely with internal teams.
- Fleet Monitoring & Maintenance: Monitor units daily to identify reporting issues, check the condition of dashcams, MDVRs, and fuel sensors, and review routes to ensure operational efficiency and accurate data.
- Reporting & Data Management: Prepare and submit daily operational reports, gather data to support client concerns and investigations, and generate additional reports as needed.
- Operational Support: Assist field technicians during installations and troubleshooting, and coordinate technician schedules with the Logistics and Coordinating Teams to ensure timely service.
- Team Support: Provide backup support during busy periods or staff absences, escalate critical issues to the Team Leader or Assistant Manager, and perform other tasks assigned by management.
Minimum Qualifications
- Education level: Bachelor's degree in Business Administration or other customer service related field
- Experience: 0-2 years of customer service, preferably handling business-to-business transactions
- Skills: Problem Solving, Basic Troubleshooting, Customer Empathy, Patience & Professionalism, Data Analysis, Attention to Detail, Time Management, Team Collaboration, Intermediate Communication Skills, Knowledgeable in Google Workspace, Practical aptitude for using AI tools ethically and responsibly to improve productivity and outcomes
Schedule & Work Arrangement:
- Willing to work onsite
- Prolonged periods of sitting at a desk and working on a computer
- Able to work beyond regular hours as needed
- Able to work nights, weekends, and holidays
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Paid Sick Leave
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Chat Support
- Customer Service
- Time Management
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 154 Panay Ave., Brgy. South Triangle, Diliman
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About Webcast Technologies, Inc.
Webcast Technologies, Inc. (WTI) is a 100% Filipino-owned Information and Technology company known for innovation and integrated positioning solutions with the use of Global Positioning System (GPS), Geographic Information System (GIS), and a Telemetry System. Our products and services include GPS Tracking System, Transport Logistics Software, Software Development, Mobile Application Development, Customer Support, among others.
Established in August 2000, Webcast has been serving clients with excellence and integrity for over two decades, operating with over 100 employees with satellite offices nationwide.