Skip Tracing Associate  

About the Role

As a Skip Tracing Associate, you are responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients.

How you'll contribute

• Search all available information sources (social media, friends/family, neighbors, phone directories, employer, , etc.) to gather and verify new client contact information.

• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.

• Prepare recommendation of accounts for endorsement to other teams within the division as an escalation measure (field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.

• Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.).

• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.

• Ensure awareness and compliance with approved manuals, policies, procedures and guidelines with reference to the Collections Manual

What we're looking for

• Bachelor's degree in Business Studies/Administration/Management, Finance/Accountancy/Banking

• With at least 1 year of relevant work experience

• Knowledge of various consumer lending products and basic customer service

• Good quantitative and analytical skill. Experienced in customer service

• Ability to communicate effectively, whether written or oral

• Effective in time management

• Pro-active and result driven

• Should be ok with 100% onsite

• Should be comfortable with targets

• Should be ok with shifting schedule

• Must have very good communication skills

• Pro-active and result driven