Growth and Operations Manager  

Marketing Growth Execution:

• Own execution and accuracy of all marketing outputs including newsletters, social media content, and campaigns
• Ensure messaging, branding, and positioning are consistent and aligned with product updates
• Maintain a high standard of quality across all marketing and customer-facing materials
• Review and approve marketing materials before publication
• Continuously evaluate competitors and industry leaders to improve Unify360’s brand presence, messaging, and presentation quality
• Monitor website content and ensure all information (features, pricing, messaging) is accurate and up to date
• Ensure the website experience, visual presentation, and communication standards reflect a premium and professional SaaS brand
• Support creation and maintenance of sales decks, one-pagers, and client-facing materials

Operations Ownership:

• Act as the central owner of all non-technical operational workflows
• Identify gaps in processes and implement scalable improvements
• Ensure cross-team alignment and collaboration between other departments, and product updates
• Maintain operational clarity in a fast-changing environment

Client Support & Coordination:

• Directly oversee the support function (tickets, onboarding, demos, and client communications)
• Serve as the escalation point for all non-technical client issues
• Ensure support operations are efficient, consistent, and well-documented
• Coordinate closely with software for bug reports and feature requests

Execution Leadership:

• Act as the “execution layer” of the business, ensuring ideas become action
• Proactively identify issues before they are escalated
• Reduce operational load by owning day-to-day business execution
• Drive clarity, accountability, and speed across marketing and operations

Qualifications:

• Filipino candidates
• 5+ years of experience in SaaS, operations, growth, or marketing leadership roles
• Strong background in startup environments or early-stage companies (Start up Director-level or equivalent experience preferred)
• Proven ability to manage both marketing execution and operational workflows
• Strong understanding of branding, positioning, quality control, and customer-facing presentation standards
• Experience working closely with technical founders or engineering teams
• Strong understanding of SaaS business models, customer journeys, and growth operations
• Excellent communication, decision-making, and ownership mindset
• Highly proactive, structured, and comfortable in fast-changing environments
• Strong eye for quality, presentation, consistency, and user experience
• Ability to operate independently with minimal oversight
• Worked at a startup company before a plus!
• Understanding digital marketing is a plus!
• Previous graveyard or EST work experience preferred.
• Must be able to work for 8 hours, Monday-Friday EST.

Must have the following:

• Own computer unit and backup;
• Stable postpaid internet connection and backup;
• Backup power supply.