Service Delivery Manager
Questronix Corporation
- Makati, Philippines178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 23 days ago and deadline of application is on 30 Jun
Recruiter was hiring 2 days ago
2025-05-02T08:20:56.657008+00:002025-06-30T16:00:00+00:00Job Description
- Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.
- Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.
- Team Leadership: Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.
- Performance Monitoring: Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.
- Issue Resolution: Managing escalations, investigating service disruptions, and coordinating timely resolution of client issues.
- Reporting and Communication: Preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics.
- Process Improvement: Identifying opportunities to optimize service delivery processes, implementing changes to enhance efficiency and effectiveness.
- Budget Management: Monitoring service delivery costs, identifying potential cost-saving measures, and managing budgets within allocated limits.
- Stakeholder Management: Collaborating with cross-functional teams across the organization to ensure alignment with service delivery objectives.
Minimum Qualifications
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Bachelor's degree in a related field (e.g., computer science, engineering, business administration) or equivalent work experience.
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At least 1 year of proven experience as a Delivery Lead or Project Manager.
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Strong understanding of waterfall, agile methodologies, including Scrum, Kanban, and other related practices.
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Excellent leadership, communication, and interpersonal skills.
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Strong problem-solving and decision-making abilities.
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Proficiency in project management tools and agile collaboration tools
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 178 Yakal St. Brgy. San Antonio
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About Questronix Corporation
Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.
In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.
Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.
Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.
Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.