IT Service Delivery Manager

Questronix Corporation

Makati, Philippines
178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, Philippines
Makati
Metro Manila
Philippines
Philippines
TELECOMMUTE
Full timeFULL_TIME
Remote

Posted 23 days ago and deadline of application is on 24 Jul

Recruiter was hiring 13 hours ago

2025-06-25T01:48:02.207280+00:002025-07-24T06:59:41.552943+00:00

Remote

Job Description

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Leading, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Minimum Qualifications

Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Experience in dealing with third-party-provided services;
Exceptional resource planning and customer-facing skills;
Expertise in people management and leadership;
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery;

Perks and Benefits

Work from Home

Jobs Summary

Job Level: Mid-Senior Level / Manager

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Once in a while

Office Address: 178 Yakal St. Brgy. San Antonio

Industry: IT and Software

Vacancy: 1 opening

Website: https://questronix.com.ph/

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About Questronix Corporation

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today. In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle. Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates. Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions. Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

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