Customer Relations Assistant
Mida Food Distributors Inc.
- Pasig, Philippines161, F. Mariano Ave, Dela Paz, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 10 days ago and deadline of application is on 12 Feb
Recruiter was hiring 7 hours ago
2024-12-16T02:15:53.914567+00:002025-02-12T16:00:00+00:00Job Description
Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.
Duties:
- Answer phone and take orders from customers
- Document customer’s orders (Sales Order, Sales Invoice) properly
- Retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
- Contact customers if an item is out of stock to determine a resolution
- Answer question of customers regarding our products and usage
- Address problem on orders and customer complaints
- Coordinate with Sales, R&D and Operations regarding processed items, developmental products and product allocation.
- Recommend and direct product substitution
- Monitor inventory status of critical items
- Turn-over documents smoothly (invoices, credit memos, return slips)
- Prepare daily sales report
Minimum Qualifications
- A management degree in marketing and sales, or related course
- Fresh graduates are welcome
- With or without experience
- Knowledgeable on SAP System
- Good communication and Detail-oriented
- Has experience on documentation of customers orders is advance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 161, F. Mariano Ave, Dela Paz
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About Mida Food Distributors Inc.
Mida Food Distributors Inc. and Mida Trade Ventures International Inc. was founded by Ms. Lourdes “Chingling” Tanco. With 25 years of experience in the International Seafood Industry, Ms. Tanco gained her experience in the industry having worked with Singleton, the largest shrimp processing company in the US in the early 80’s.
Mida Food is a direct importer and distributor of frozen seafood products. We vigilantly protect our market share and stock as many as 200 different varieties of seafood. We also ensure a consistent supply to our clients. With offices in the Philippines, Singapore, Vietnam, Jakarta and Surabaya, we are certain to supply products of excellent quality. Our staff has been certified by the Aquaculture Certification Council, the certification arm for Best Agricultural Practices, to certify that facilities such as hatchery, farm and processing plants abide with Best Aquaculture practices. This includes aspects of responsible sustainable aquaculture. We attend industry trade shows and conferences in Asia, Europe and North America; and visit various seafood plants, restaurants and hyper marts in these regions to keep us current. Mida products are best quality products. We buy directly from producers and stock enough volume to ensure that our prices are competitive and stable. Our deliveries are prompt, and done in reefer vans which maintain products at a temperature of –15 degrees C during delivery. Mida Food products are fresh frozen in nitrogen, contact plate, or blast freezers at temperatures of at most –45 degrees Celsius, and only in plants certified to export to the US, Japan and Europe.
Mida Trade was established to service US importers, processors and end users of seafood who wanted to import frozen seafood products from the Far East. Mida Trade also provided assistance to processor-exporters of seafood in the Far East who wanted to expand their markets outside of Japan. Since then Mida has expanded its range of business to include Europe, Australia, and other markets in Asia.