Billing and Collections Assistant | Cebu  

The Billing and Collections Assistant - CDN is responsible for supporting the billing and collections department in processing invoices, handling customer inquiries, and ensuring accurate and timely reporting of billing status updates. This role requires attention to detail, strong organizational skills, and the ability to work efficiently in a fast-paced environment. Assigned task will focus on the billing and collections of the Company’s Cebu Branch and USA Subsidiary

Key Reponsibilities:

Billing & Invoicing

• Monitors the completeness of billing attachments for each campaign. Coordinates with the sales team for questions and pending documents
• Validates billing data and contracts for accuracy and completeness before processing. Prepares the sales invoices after completing the validation process.
• Assist in verifying and reconciling billing discrepancies or errors.
• Schedules delivery of Sales Invoices to clients and Monitoring of received billing statements delivered.
• Ensures accuracy of transactions in the invoice monitoring or the accounting system

Collections

• Verify incoming bank and check payments and issue collection receipts in a timely manner. Ensure accurate and timely posting of transactions in the company’s records
• Monitor the Accounts Receivable (AR) aging report daily to identify and flag accounts for follow-up and escalation.
• Prepare Statements of Account for all assigned clients. Initiate regular reconciliation with key accounts.
• Serve as the first point of contact for customer inquiries regarding their outstanding balances, and route complex disputes or payment negotiations to the Assistant Manager for Billing and Collections.

Customer Support & Communication

• Responds to customer inquiries regarding billing issues, discrepancies, and account statuses.
• Communicates with internal teams to resolve billing disputes or errors.
• Provides billing statements and reports to customers upon request.
• Ensures regular coordination with clients to secure updated client information necessary for billing

Financial & Administrative Support:

• Assists in maintaining accurate billing records and documentation.
• Supports the finance team in preparing reports and financial documents.
• Maintains confidentiality of customer and financial information

Compliance & Process Improvement

• Ensures compliance with company policies, financial regulations, and industry standards.
• Reports delays in sales-related attachments or noncompliance with policies, when identified. Provides relevant details for incident review.
• Assists in identifying areas for process improvements in the billing workflow.
• Supports audits and provides necessary documentation when needed.

Educational Qualification:

• College graduate preferably major in Finance, Accountancy, Commerce or equivalent

Work Experience:

• At least one (1) year experience in any Finance-related function is preferred

Knowledge and Skills:

1. Proficiency in Microsoft Office and Google Workspace and experience with Accounting ERPs.
2. Understanding of billing, invoicing, accounting, or administrative support
3. Basic understanding of relevant VAT and Withholding tax concepts
4. Excellent written and verbal communication skills to effectively interact with internal teams and external clients.
5. Ability to analyze sales and invoice data and identify errors
6. High level of accuracy and attention to detail in managing documents and documentation.
7. Ability to work collaboratively with cross-functional teams, including Sales and Finance.
8. Ability to comply with deadlines in a fast-paced environment.