Billing and Collections Manager  

Key Responsibilities:

1. Team Supervision
a. Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
b. Establish KPIs for the department, including collection targets and aging benchmarks.
c. Oversee the billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary

2. Billing Operations
a. Develop and implement standardized policies for billing cycles and revenue reporting.
b. Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.
c. Resolve complex billing discrepancies and disputes by collaborating with the Sales and Customer Success teams. Oversee escalations in billing and approved adjustments resulting from re-issuance.
d. Actively act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices. Reduce the rate of unbilled invoices
e. Work closely with the accounting team to ensure that sales invoices, credit and debit memos and other adjustments are properly posted in the registered accounting system
f. Regularly review incidents and implement process improvements to improve billing efficiency

3. Collections and Accounts Receivable (AR) Management
a. Develop and implement standardized policies for credit approval and collection workflows.
b. Monitor aging reports and prioritize high-risk accounts for immediate follow-up.
c. Manage negotiations for large-scale delinquent accounts and payment plans.
d. Evaluate customer creditworthiness and set appropriate credit limits.
e. Manage the process for writing off bad debt and coordinating with third-party collection agencies when necessary.

4. Financial Reporting
a. Oversee the preparation monthly AR aging summaries and collection forecasts for regulatory and management reporting
b. Actively department with sales and accounting departments to improve the reporting process for revenue and other relevant analyses
c. Oversee completion of tasks assigned to the billing and collection team for month-end closing activities and annual audits.

5. Performs other related tasks that may be assigned from time to time.

Educational Qualification:

• Bachelor's degree in Accountancy, Accounting Technology or equivalent.

Work Experience:

• At least 8 years of relevant work experience Including managerialroles. Exposure to the advertising industry is preferred.

Knowledge and Skills:

• Proficiency in Microsoft Office and Google Workspace and experience with Accounting ERPs.
• Understanding of billing, invoicing, accounting, or administrative support
• Basic understanding of relevant VAT and Withholding tax concepts
• Excellent written and verbal communication skills to effectively interact with internal teams and external clients.
• Ability to analyze sales and invoice data and identify errors
• High level of accuracy and attention to detail in managing documents and documentation.
• Ability to work collaboratively with cross-functional teams, including Sales and Finance.
• Ability to comply with deadlines in a fast-paced environment.