Customer Service Manager
Global SME Loans Inc.
- Marikina, Philippines2nd Floor Unit 2D RAE Bldg., Bayan Bayanan Ave, Concepcion Uno, Marikina, Metro Manila, PhilippinesMarikinaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 months ago and deadline of application is on 31 Jul
Recruiter was hiring 2 days ago
2025-06-02T06:00:42.941008+00:002025-07-31T16:00:00+00:00Job Description
- Supervise and lead the customer service team, including hiring, training, scheduling, and performance management.
- Develop and implement effective customer service policies, procedures, and standards.
- Handle escalated customer complaints and issues, ensuring prompt resolution.
- Analyze customer feedback and data to identify trends and recommend service improvements.
- Collaborate with other departments (sales, product, operations) to ensure a seamless customer experience.
- Maintain up-to-date knowledge of company products and services to support the team and customers.
- Prepare regular reports on team performance, customer satisfaction, and service issues.
- Stay current with industry trends and best practices to continuously enhance service quality.
Minimum Qualifications
- Handle escalated customer complaints and issues, ensuring prompt resolution.
- Analyze customer feedback and data to identify trends and recommend service improvements.
- Collaborate with other departments (sales, product, operations) to ensure a seamless customer experience.
- Maintain up-to-date knowledge of company products and services to support the team and customers.
- Prepare regular reports on team performance, customer satisfaction, and service issues.
- Stay current with industry trends and best practices to continuously enhance service quality.
- Supervise and lead the customer service team, including hiring, training, scheduling, and performance management.
- Develop and implement effective customer service policies, procedures, and standards.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Bayan Bayanan Ave., Brgy. Concepcion Uno, Marikina City
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About Global SME Loans Inc.
Established on April 25, 2018, Global SME Loans Inc. (“GSLI”) is a subsidiary of Global Dominion Financing, Inc. (“GDFI”), providing financial services to small and medium-sized enterprises in the form of non-collateral loans.
With the pandemic’s economic impact on SME’s, GSLI has shifted loan products and is now providing non-collateral loans to overseas Filipino workers (for both land-based and sea-based workers).
GSLI is part of the Asialink Group of Companies and has an interest in financing, credit and collection services, banking, insurance, and human resource services.
Employees, being the backbone of the organization, have a big role in preserving this reputation. Not only by providing quality and efficient service to clients but also by conducting ourselves to the highest standards of professionalism, integrity, and commitment while doing business.
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Corporate Name: Global SME Loans Inc.
SEC Reg Number: CS201806083
Certificate of Authority Number 1166