Commercial Operations Coordinator  

We are seeking a proactive, highly organized Commercial Support Administrator to join our dynamic global Commercial team. In this vital role, you will provide operational and administrative support to ensure the smooth running of our sales systems, processes, and data, ultimately helping the Commercial team deliver exceptional client experiences and business outcomes.

The Commercial Support Administrator will act as the primary liaison for Salesforce and billing queries, maintain data integrity across platforms, and collaborate cross-functionally with Finance, Operations, and Sales to streamline processes and support revenue-driving initiatives.

Main Duties and Responsibilities:

System Support & Training

• Serve as the main point of contact for Salesforce and billing-related queries across the Global Sales team.
• Deliver training for new and existing team members on Salesforce workflows and best practices.

CRM & Data Management

• Administer and maintain CRM systems (primarily Salesforce) to ensure data accuracy and integrity.
• Regularly update and monitor Salesforce records, following up with users to maintain complete and timely entries.

Booking & Documentation

• Manage sponsorship bookings in AdBook with speed and precision.
• Create, organize, and maintain a portfolio of key operational documents and templates.

Reporting & Analytics

• Generate custom reports and dashboards for Commercial Managers and stakeholders, as needed.
• Track contract approval processes to ensure timely sign-off and system updates.

Finance & Operations Coordination

• Partner with Finance and Operations teams to establish event codes, process revenue recognition, and ensure timely and accurate invoicing.
• Monitor revenue movements and support month-end financial tasks.

Collaboration & Stakeholder Management

• Build strong working relationships with cross-functional teams including Finance, Salesforce support, and Operations.
• Help ensure process alignment and consistency across departments.

Qualifications:

• Proven administrative experience in a corporate or international environment.
• Exceptional organizational and multitasking abilities.
• Strong attention to detail and commitment to data accuracy.
• Self-motivated, proactive, and solution-oriented.
• Excellent communication and interpersonal skills.
• Strong time management with the ability to prioritize competing tasks.
• Flexible and adaptable in a fast-paced, high-performance environment.

Desirable

• Previous experience with Salesforce or similar CRM systems.
• Familiarity with events, media, or publishing sectors is a plus.

• Proven administrative experience in a corporate or international environment.
• Exceptional organizational and multitasking abilities.
• Strong attention to detail and commitment to data accuracy.
• Self-motivated, proactive, and solution-oriented.
• Excellent communication and interpersonal skills.
• Strong time management with the ability to prioritize competing tasks.
• Flexible and adaptable in a fast-paced, high-performance environment.