Lead Qualifier  

Overall Role Purpose:

The Qualifier is responsible for qualifying leads and re-profiling Multichannel customers by telephone.

Tasks are focused on identification of revenue potential with Suspects and existing Multichannel account customers and initiating rank-up of MCA customers with revenue potential above MC revenue threshold.

Key Activities:

Customer- Internal

Telemarketing Manager

· Undertake any projects/duties as assigned by the Telemarketing Manager

· Carry out any task that is required by his or her superiors from time to time.

Customers

· Calls leads as assigned by SFA system

· Calls Multichannel customers for re-profiling/rank up as prioritized by Multichannel Coordinator

· Notifies sales executive of development lead when needed

Stakeholder-Internal

Country Sales Function (Field Sales Group, Telesales Group, Marketing, CS Groups)

· Ensure co-operation with other members of the sales team and throughout the sales force

Lead Qualification Process Deployment

· Execute call plan provided by Multichannel Coordinator/Telemarketing Manager

· Use communications skills to identify decision makers for Express shipping and gain access to them

· Combine sales skills with DHL product/service knowledge and convert the maximum possible suspect leads into prospects/identify rank-up potential during re-qualification

· Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function

Customer Information Maintenance & Reporting

· Ensure that customer information is maintained accurately on the customer database

· Clean lead lists and Multichannel data with captured information

What we need?

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• 3-5 years of experience in Sales, strong customer service, communication, leadership, and organizational skills, coupled with business acumen,