Fulfillment Officer
Dekoruma
- Kota Jakarta Barat, IndonesiaJl. Srengseng Raya No.11a, RT.2/RW.8, Srengseng, West Jakarta City, Jakarta, Indonesia, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta BaratDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 3 hours ago and deadline of application is on 19 Mar
Recruiter was hiring 10 days ago
2026-01-19T08:19:06.726460+00:002026-03-19T17:00:00+00:00Job Description
- Review delivery-related customer complaints pre-filtered by the Customer Service team and coordinate directly with merchants to drive resolution in accordance with SLA.
- Act as the primary point of contact for merchants regarding delivery issues, returns, and fulfillment-related inquiries.
- Manage day-to-day fulfillment processes including delivery, return, and refund coordination with internal teams and merchants.
- Process and validate data change requests from Customer Service, Warehouse, and Offline Store teams accurately.
- Monitor daily delivery status to minimize cancellations and identify potential fulfillment risks.
- Escalate merchant or operational issues that may impact SLA performance and customer experience.
- Maintain basic operational reports and documentation.
Minimum Qualifications
- Minimum D3/S1 from any major.
- 0–1 year experience in fulfillment, logistics, merchant support, customer service, or e-commerce operations (fresh graduates are welcome).
- Detail-oriented, responsible, and confident in communicating with external partners (merchants).
- Basic proficiency in Microsoft Excel or Google Sheets (basic formulas, filters; pivot table, vlookup is a plus).
- Able to work in a fast-paced, operational environment.
- Domicile in West or South Jakarta is a plus.
Perks and Benefits
Flexitime
Employee Discounts
Performance Bonus
Medical / Health Insurance
Paid Sick Leave
Required Skills
- Organizing and Planning
- MS Office
- Risk Management
- Customer Service
- Critical Thinking
- Data Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jl. Srengseng Raya No.11a, RT.2/RW.8, Srengseng, West Jakarta City, Jakarta, Indonesia
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About Dekoruma
Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.
While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.
Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.