IT Assistant | Permanent Work from Home | Dayshift  

Clear is looking for an IT Assistant to work with our corporate team and provide essential IT Support for our growing remote workforce.

Role and Opportunity

Your new role is to support IT operations, troubleshoot user issues, and guarantee a secure remote work environment. This is a fantastic opportunity for fresh graduates or early career IT professionals who want to gain hands-on experience in Microsoft 365 administration, Azure Active Directory, and endpoint security.

Purpose

As an IT Assistant, you will:

• Manage and maintain Microsoft applications (e.g., Outlook, Teams, SharePoint, OneDrive)
• Administer and troubleshoot Azure Active Directory and user access controls
• Deploy, configure, and manage devices using Microsoft Intune for endpoint security and compliance
• Provide support for Windows Operating System issues, updates, and security patches
• Ensure a smooth and secure remote work environment through VPN, endpoint security, and IT best practices
• Collaborate with teams to improve system performance, security, and IT efficiency

As an IT Assistant, your daily tasks include:

• Assist the IT Officer in managing IT requests via ticketing system, making sure urgent issues are addressed promptly
• Provide remote support for IT-related concerns, keeping staff informed of lower-priority issues with clear timelines
• Help establish remote access for client sites by coordinating with external providers
• Assist in deploying equipment to new hires and coordinating with suppliers/vendors
• Make certain all subscribed systems function optimally and provide user support as needed
• Assist the IT Officer in retrieving company equipment from separated employees (resigned, dismissed, end of contract)
• Provide IT services in the absence of the IT Officer as authorized and endorsed by the IT Officer or Management
• Draft IT-related tips/reminders in an engaging and easy-to-understand format for IT Officer's approval
• Perform other IT tasks as required by the immediate superior or management

• Bachelor's degree in Information Technology, Computer Science, major in System Administration & Maintenance, Software & Hardware Maintenance or any closely related track focused on system support or IT infrastructure
• At least 1-2 years of hands-on experience in IT Support, system administration, but fresh graduates are still welcome to apply
• Proven experience with Microsoft 365 administration and troubleshooting
• Strong knowledge of Azure Active Directory and user management but if a fresh graduate, understanding of Azure Active Directory and user access and authentication principles is acceptable
• Hands-on experience with Microsoft Intune for device and policy management but if a fresh graduate, exposure to Microsoft Intune or other device management solutions from internships, academic projects, or certifications is acceptable
• Experience in a Work from Home environment, with a solid understanding of remote work tools and security best practices

Required Attributes

• Excellent verbal and written English communication skills
• Positive and proactive mindset with a strong "can-do" attitude
• Solution-oriented thinker who overcomes challenges without excuses
• Self-motivated in handling tasks and responsibilities
• Credible and dependable with a strong commitment to confidentiality
• Excellent problem-solving skills and ability to work independently