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Workforce Management Analyst | Scheduler | BPO in Mall of Asia Pasay
Aces Call Center Jobs Inc.
- Pasay City, PhilippinesPhilippines, Metro Manila, Pasay City, Harbor Dr, Barangay 76Pasay CityMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Posted 13 days ago and deadline of application is on 11 Oct
Recruiter was hiring a day ago
2024-08-24T12:56:44.438898+00:002024-10-11T16:00:00+00:00Job Description
Performs real time management analysis and execution of plans.
Generate reports including variance of operational forecast to plan
Maintain a detailed record of activities, actions and impacts
Develop budget and call/contact volume/work forecasts based on current and historical call/work volumes and patterns, handle time, productivity trends/patterns and all future call/work requirements
Analyze current and future call handling resources, attrition trends, learning curve, shrinkage, productivity factors, desk availability and shift requirements, to develop staffing plan.
Minimum Qualifications
- College graduate
- At least 2 years experience in workforce management performing workforce planning and RTA
- At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.
- Demonstrated ability to create and analyze quality reports
- Advanced knowledge in real time management analysis with strong decision making skills
- Intermediate knowledge in performing root cause analysis.
- Highly proficient in using MS Excel
- Willing to work onsite
Perks and Benefits
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Mall of Asia, Harbor Dr, 1308 Pasay City, Philippines
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