Practice Lead for Microsoft  

The Practice Lead for Microsoft is responsible for defining, scaling, and governing the Microsoft practice across the organization. This role owns the end-to-end Microsoft capability—from strategy and architecture through delivery and optimization—ensuring the platform delivers measurable business value across sales, service, marketing, and digital engagement functions.

Practice Strategy & Leadership

Define and execute the Microsoft practice strategy, roadmap, and operating model aligned with enterprise and client priorities.

Position Microsoft as a core customer and engagement platform, supporting revenue growth, service excellence, and digital transformation.

Establish platform standards, architectural principles, and delivery best practices across all Microsoft clouds.

Offering & Capability Development

1. Build and evolve Microsoft service offerings, including:
   • Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
   • Industry Clouds and custom Microsoft solutions
   • Platform integration, data, and API enablement
   • Microsoft modernization, optimization, and managed services
   • Define reusable assets, accelerators, reference architectures, and delivery templates.
   • Drive adoption of DevOps, CI/CD, and quality standards within the Microsoft ecosystem.

Delivery Excellence & Governance

• Ensure consistent, high-quality delivery of Microsoft programs across accounts and portfolios.
• Establish governance, KPIs, and quality metrics covering platform performance, adoption, and business outcomes.
• Act as escalation point for complex or at-risk Microsoft initiatives.
• Ensure alignment with Microsoft release cycles, security, and compliance requirements.

Talent & Capability Building

• Build and lead Microsoft teams including architects, developers, administrators, consultants, and QA specialists.
• Define role frameworks, skills taxonomy, certification paths, and learning journeys aligned with Microsoft standards.
• Foster a strong Microsoft community of practice and culture of continuous learning.

Client & Stakeholder Engagement

• Partner with business leaders, CIOs, and CRM owners to define Microsoft roadmaps and transformation plans.
• Lead discovery workshops, solution design sessions, and executive briefings.
• Act as a trusted advisor on Microsoft platform strategy, adoption, and value realization.

Commercial Growth & Partnerships

• Support sales and pre-sales by shaping Microsoft solutions, estimates, and proposals.
• Drive practice revenue growth through new offerings, account expansion, and long-term managed service engagements.
• Manage strategic relationship with Microsoft, including partner programs, certifications, and co-selling opportunities.

• 12+ years of experience in CRM, enterprise applications, or digital platforms, with at least 5 years in a Microsoft leadership or practice-building role.
• Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds.
• Proven experience leading large-scale Microsoft implementations or transformations.
• Experience building and scaling delivery teams and platform practices.
• Strong executive communication and stakeholder management skills.
  
  Preferred
• Microsoft certifications (e.g., Microsoft Certified Technical Architect, Application Architect, or Platform Developer).
• Experience in consulting, systems integration, or technology services organizations.
• Exposure to integration platforms, data platforms, and cloud ecosystems.
• Experience in regulated or enterprise-scale environments.