Internship for ITSM
YONDU INC.
- Taguig, Philippines7th Floor, Fort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 4 days ago and deadline of application is on 28 Sep
Recruiter was hiring 2 days ago
2025-07-31T01:30:23.208977+00:002025-09-28T16:00:00+00:00Job Description
Key Responsibilities:
- Assist in documenting and improving ITSM processes such as Incident Management, Problem Management, Change Management, and Service Request Management
- Help monitor ticketing systems (e.g., Jira, ServiceNow, Freshservice) and ensure timely resolution of service tickets
- Participate in daily IT operations support and escalation tracking
- Help gather and analyze data for ITSM reporting and performance metrics (SLAs, KPIs)
- Support the team in service catalog creation, configuration management, and process mapping
- Assist in drafting user guides, process documentation, and SOPs
- Participate in IT audits and compliance reviews related to service delivery
- Collaborate with other departments to support continuous service improvement initiatives
What You’ll Gain:
- Practical experience in IT Service Management aligned with ITIL standards
- Exposure to enterprise IT support tools and industry best practices
- Mentorship from experienced ITSM professionals
- Certificate of Completion and potential for full-time employment based on performance
Minimum Qualifications
Qualifications:
- Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
- Basic understanding of ITSM or ITIL principles (training or certification is a plus)
- Strong analytical, documentation, and problem-solving skills
- Familiarity with ITSM tools or ticketing platforms is an advantage
- Excellent verbal and written communication skills
- Detail-oriented, organized, and eager to learn in a fast-paced IT environment
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Panorama Tower 34th Street, Taguig, 1634 Metro Manila
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About YONDU INC.
Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!