Virtual Medical Assistant  

As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:

• Ensure precise and confidential management of patient records.
• Assist in scheduling and confirming appointments, surgeries, and procedures with efficiency.
• Act as a key communicator between patients, their families, and medical staff, ensuring seamless coordination.
• Handle prescription orders, ensuring timely processing and delivery to patients.
• Provide essential administrative support, including managing correspondence, billing, and verifying insurance information.
• Facilitate telehealth sessions, enhancing communication between patients and healthcare providers.
• Stay current with medical terminology, healthcare practices, and industry standards to ensure top-notch service.

What You’ll Need to Succeed:

• Graduate of BS in Nursing or other Allied Health course (Registered or Underboard).
• Extensive experience in the BPO setting (healthcare account) and hospital/clinical setup is highly preferred.
• Proficient in English communication (both written and spoken).
• Willing and able to work fixed night shifts

What Makes You Awesome:

• Stellar English communication skills (both written and spoken).
• You’re proactive and confident in addressing issues, ensuring nothing slips through the cracks.
• Quick on your feet and love learning new things.
• Tech-savvy and comfortable navigating computers like a pro.
• Your eye for detail is sharp—nothing gets past you!
  

We cater applicants from Bacolod, Iloilo and Roxas City.