Operations Assistant  

Who We Are:
We are a young dynamic Business Process Outsourcing (BPO) with multiple sites and a bold vision for growth. Our leadership team is global, agile, and committed to building a high-performance culture where results matter and integrity drives everything we do.

About the Role:
We’re on the hunt for a resourceful and ambitious Operations Assistant who’s eager to learn, grow, and eventually step into a leadership role. You’ll work directly with the CEO and be exposed to the inner workings of a high-growth BPO start-up—from client management and process improvement to data tracking and team coordination.

If you’re someone who thrives in fast-paced environments, loves solving problems, and wants to make a tangible impact every day—this is your chance to get in early, grow fast, and be part of something meaningful.

What You'll Do

• Support the CEO in day-to-day operations, including administrative tasks, internal coordination, reporting, and follow-ups.
• Track key operational metrics and identify areas for process improvement.
• Assist in setting up systems, SOPs, and workflows to improve efficiency and scalability.
• Coordinate across teams (recruitment, client services, training, etc.) to ensure alignment on deliverables and timelines.
• Help manage contractor and staff schedules, reports, and resource allocation.
• Research tools, vendors, and operational best practices to support company growth.
• Take initiative on small projects and scale them into company-wide improvements.
• Prepare updates, dashboards, and business insights for internal meetings.

What’s In It For You?

• An opportunity to work side-by-side with a visionary CEO and gain deep insight into business operations.
• A clear growth path toward a Senior Operations management position.
• Performance-driven rewards.

What We're Looking For

• At least 2-3 years of experience in operations, project coordination, or a similar role within the BPO environment.
• Sharp attention to detail and strong organizational skills.
• Analytical mindset with basic skills in Excel or Google Sheets (Power BI, Asana, or Airtable experience is a plus)
• Eager to learn and grow into a Senior operations management role over time.
• A self-starter with excellent communication and follow-through.
• Someone who can thrive in a startup environment—flexible, fast, and fearless.
• Can work onsite in our office in Makati but also amenable to travel when needed