Incident Lead
TRT Global Solutions Philippines Inc.
- Mabalacat, PhilippinesMabalacat, Pampanga, PhilippinesMabalacatPampangaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 8 days ago and deadline of application is on 22 May
Recruiter was hiring a day ago
2025-03-24T05:07:30.420630+00:002025-05-22T18:30:00+00:00Job Description
Required Deliverables:
- Ensure all logged incidents are resolved within SLAs.
- Ensure all internal personnel involved in a service call work efficiently to meet SLAs.
- Ensure all customer communication within a service call is prompt, professional, and reliable.
- Ensure all commitments made to customers are met or rescheduled with their knowledge and approval.
- Send executive updates in a timely and accurate manner.
- Escalate issues to the correct channels promptly.
- Manage initial client escalations for service calls.
- Ensure all requirements are completed before closing service calls.
- Update all service calls with accurate information promptly.
- Ensure proper handover of service call tasks at the start and end of each VCA/GSD shift rotation.
Pay: Php80,000.00 - Php120,000.00 per month
Minimum Qualifications
Requirements
- Must have 3 years up of experience in supervising personnel in IT maintenance service provider industry
- Must have basic knowledge in IT hardware & software maintenance services
- Willing to be assigned in Clark Global City Office & work in shifting schedule
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Mabalacat, Pampanga, Philippines
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About TRT Global Solutions Philippines Inc.
LEADER OF GLOBAL IT INFRASTRUCTURE
TRT provides IT support and managed services across the world. We work with IBM, HP, Dell, Cisco EMC, Netapp & many other server, storage and networking brands within a strict SLA model, to provide our customers all around the world with cost-effective IT solutions.