SMX Convention Specialist Corp.

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Discussing sales contract details with the Director of Banquet and Events Services Planning the venue layout according to the number of guests and the type of event. Determining the number of table waiters and servers required. Supervising the placement of booths, tables, chairs, centerpieces, etc. Preparing work schedules and completing documentation in a timely manner. Answering customers' questions and accommodating special requests. Should exhibit extensive experience in managing banquets and delivering services within budget.

The Event Services Assistant will assist the Event Services Manager with the planning and execution of events, and work as part of a team to support events that contribute to the experience of clients at SMX Manila. Professionally handle the detailing of events assigned by keeping in mind opportunities to upsell on room requirement, equipment rental and F&B. Organize food selling of accredited caterers when there is opportunity. Establishes a rapport with guests maintaining effective customer relationships. Assist the Event Services Manager in executing client requirement as discussed and laid out on the Banquet Event Order. Initiate and maintain communication with clients to assist in planning and coordinating events. Maintains the highest standards of professionalism, ethics and attitude towards all clients, staff, partners and mall representatives. Conducts a thorough walk through with the client for the building turn over and ensures that damages are accounted for and billed if applicable. Confirm that space and in-house and contractor staffing levels are as defined on the schedules. Ensures additional charges of the event are completely detailed in the Service Work Orders and are duly acknowledged and signed for by the client. Regularly reviews event postings/charges to ensure accuracy. Review bills with organizers regularly to eliminate adjustments needed on final bills.

Actively/aggressively solicits business for SMX Davao from all market segments. Conduct quality sales calls Maintain an updated database of account in his/her area of responsibility. Maximize up‐selling opportunities whenever possible. Ensure the delivery of professional service to all clients at all times. Actively participates in organizing and in the actual implementation of sales programs an activities, (i.e. sales blitzes, cocktails, parties and luncheons) for top accounts, sales promotion, etc. Implement all sales action plans related to his/her market area as outlined in the Marketing Plan. Attend all sales and marketing meetings, briefings and other related activities. Assist the SM Hotels in their Sales and Marketing efforts through cross selling Provide management with information regarding client satisfaction and activities of competitors. Arrange site inspections of facility. Perform all duties and responsibilities in a timely and efficient manner in accordance with established facility policies to achieve the overall objectives of the position. Keep updated with client relationships and overall business goals through close coordination with Event Manager. Maintain close communication with the National Sales Manager in negotiation process of their accounts. Maintain professional business confidentiality. Perform related duties and special projects as assigned.

Actively/aggressively solicits business for SMX Davao from all market segments. Conduct quality sales calls Maintain an updated database of account in his/her area of responsibility. Maximize up‐selling opportunities whenever possible. Ensure the delivery of professional service to all clients at all times. Actively participates in organizing and in the actual implementation of sales programs an activities, (i.e. sales blitzes, cocktails, parties and luncheons) for top accounts, sales promotion, etc. Implement all sales action plans related to his/her market area as outlined in the Marketing Plan. Attend all sales and marketing meetings, briefings and other related activities. Assist the SM Hotels in their Sales and Marketing efforts through cross selling Provide management with information regarding client satisfaction and activities of competitors. Arrange site inspections of facility. Perform all duties and responsibilities in a timely and efficient manner in accordance with established facility policies to achieve the overall objectives of the position. Keep updated with client relationships and overall business goals through close coordination with Event Manager. Maintain close communication with the National Sales Manager in negotiation process of their accounts. Maintain professional business confidentiality. Perform related duties and special projects as assigned.

Update financial spreadsheets with daily transactions. Prepare balance sheets. Track and reconcile bank statements. Create cost analysis reports (fixed and variable costs) Process tax payments. Support monthly payroll and keep organized records. Record accounts payable and accounts receivable.

Sells and positions SMX as a premium venue for all types of events, support yielding initiatives set by the management. Actively/aggressively solicits and upsells business for SMX properties from all market segments. Collaborates and coordinates with Event Services, as well as other key departments, in cases of special requests from the client. Ensures that all proposals and contracts are reflecting accurate information, from actual revenue to discounts.

The Branch Manager shall also oversee the staff, foster a positive working environment, ensure customer satisfaction and proper branch operation. The Branch Manager should have a hands-on approach and committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement for all new businesses as well as repeat accounts. This includes ensuring that events are seamlessly coordinated with Mall Management and efficiently executed within the venue. He/she is also responsible to drive and provide training and personal development to the team members, as well as contributing ideas and feedback to management for service enhancement.

The National Sales Manager supports the Senior National Sales Manager, Director of Sales and AVP-Sales in creating and developing a work environment where the National Sales Office is driven by its financial objectives with focus on establishing an aggressive Sales Culture, a strong Customer Service orientation and astute practice of Expense Management resulting in Financial Success while ensuring Leadership by example.