SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Sales Manager assists the Senior National Sales Manager / Senior Sales Manager and Director of Sales in achieving his/her MICE revenue targets for the SMX Convention Center branches.

The Sales Manager supports the Senior National Sales Manager / Senior Sales Manager and Director of Sales in creating and developing a work environment where the National Sales Office is driven by its financial objectives with focus on establishing an aggressive Sales Culture, a strong Customer Service orientation and astute practice of Expense Management resulting in Financial Success while ensuring leadership by example.

Sales Manager

Apsara Furniture Manufacturing Corporation is one of the Philippines’ leading homegrown furniture manufacturers and direct importers, with nearly 30 years of craftsmanship experience. We specialize in producing high-quality, affordable, and stylish furniture for Filipino homes through our flagship brand AF Home. Our product range includes sofas, beds, cabinets, tables, chairs, bean bags, pet products, mattresses, and more—built using modern machinery and crafted by skilled local furniture makers.

What We Do

Manufacturing: Upholstery, cabinetries, metal fabrication, foam production, and assembly lines.

Importing: High-quality materials and innovative furniture designs from global suppliers.

Retail & E-commerce: Nationwide distribution through malls, outlets, online platforms, and our official website.

Interior Fit-Out: Through our sub-brand Dreambuild Design Studio, we provide full interior design, supply, and installation services for residential and commercial projects.

Our Brands

AF Home – Affordable, eco-friendly furniture for modern Filipino homes

Easy Space – Space-saving and multifunctional furniture

Beanie MNL – Premium bean bags & comfort products

Mr. Chuck PH – Stylish pet products

Dreambuild Design Studio – Interior design & fit-out services

Our Values

Craftsmanship: We proudly support local makers with decades of experience.

Sustainability: We use recycled wood, water-based glue, and eco-friendly materials.

Innovation: We continuously upgrade our processes with semi-automatic machines and modern design.

Customer-Centered: We build products designed for real Filipino lifestyles.

Growth & Opportunity: We invest in training and developing our people.

Why Work With Us?
✔ Fast-growing multi-brand company
✔ Stable 30-year manufacturing business
✔ Opportunities to learn, grow, and lead
✔ Supportive work culture and family-oriented environment
✔ Exposure to manufacturing, retail, design, e-commerce, and tech systems
✔ Career advancement across multiple brands & departments

Company Locations

Main Office & Warehouse: 88 Calavite St., Brgy. Paltok, Quezon City

AF Home Stores: SM North EDSA, SM Dasmariñas, San Pedro Laguna (and more expanding)

Dreambuild Showroom: (Greenhills opening soon)

Our Mission
To make quality, stylish, and sustainable furniture accessible to every Filipino home.

Our Vision
To become the leading home and lifestyle ecosystem in the Philippines—empowering local makers, elevating Filipino living spaces, and bringing world-class designs to every household.

Apsara Furniture Manufacturing Corporation

Job Overview:

The Interior Designer will be responsible for creating visually appealing and functional spaces for clients. This includes developing design concepts, selecting furniture, fixtures, and finishes, and working collaboratively with clients, contractors, and vendors to bring design visions to life.

Role is Open for Quezon City and Bulacan Office

Key Responsibilities:

- Consult with clients to determine their needs, preferences, safety requirements, and purpose of the space.

- Develop and present design concepts, including color schemes, furniture layouts, and material selections.

- Prepare detailed drawings and specifications for interior construction, space planning, materials, finishes, furnishings, fixtures, and equipment.

- Use computer-aided design (CAD) software and other design software to create 3D models and technical drawings.

- Coordinate with architects, contractors, and engineers to ensure design plans are accurately implemented.

- Source and select materials, lighting, furniture, and accessories.

- Supervise installation of design elements.

- Manage project timelines and budgets.

- Stay up-to-date with the latest interior design trends, materials, and technologies.

- Provide excellent customer service, maintaining clear communication with clients throughout the project.

Jr. Interior Designer

Astoria is a proud homegrown Philippine hotel chain that has established itself as a brand known for spacious rooms and suites, stunning architecture, and outstanding interior design. Top notch amenities and facilities, quality food and beverage, exceptional service and gracious Filipino hospitality are offered to guests from all over the world. With properties in key tourists destination in the country, Astoria is the top of mind destination to call home when traveling to Ortigas, Makati, Boracay, Bohol, and Palawan.

Each of the resorts is located on the beachfront and provide guests with ocean views while each of the hotels is located in the Central Business Districts of Makati and Ortigas, making Astoria a choice for both business and leisure travelers.

Astoria also owns and manages Minami Saki by Astoria (Japanese Restaurant at the ground floor of Astoria Plaza), Chardonnay by Astoria (an events place for 500 persons located right next door to bustling Capitol Commons and Valle Verde Country Club, and the Palawan Waterpark. 

Astoria Hotel and Resorts is managed by Asian Grand Legacy the pioneer in hospitality management, headed by legendary hotelier Miguel Cirqueda.

Astoria Hotels and Resorts

<ul>
	<li>Assists the Chief Steward in the supervision and coordination of the Stewarding personnel.</li>
	<li>Assists the Chief Steward in training of personnel.</li>
	<li>Accomplishes daily attendance report, records complaints, activities and performance in the logbook.</li>
	<li>Monitor the maintenance of equipment and cleanliness of work areas according to standards.</li>
	<li>Supervises storage, maintenance and preparation of tableware and other equipment for issuance to outlets and functions; coordinates with other F &amp; B sections regarding their requirements.</li>
	<li>Coordinates with all F &amp; B sections regarding needed equipment and cleanliness of areas within the scope of his responsibilities.</li>
	<li>Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued to following hotel policies.</li>
	<li>Performs other duties that may be assigned</li>
</ul>

Assistant Chief Steward

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

Front Desk &amp; Member Experience

<ul>
	<li>Greet all members and guests warmly and professionally</li>
	<li>Handle member check-ins, court bookings, and walk-in inquiries</li>
	<li>Manage daily attendance logs and booking schedules</li>
	<li>Assist new members with onboarding and basic facility orientation</li>
	<li>Respond to basic questions about programs, schedules, and promotions</li>
	<li>Ensure reception area is clean, organized, and presentable at all times</li>
</ul>

Sales &amp; Booking Support

<ul>
	<li>Assist in promoting club programs, classes, events, and memberships</li>
	<li>Upsell packages, merchandise, and coaching sessions when applicable</li>
	<li>Handle payment collection and issue official receipts</li>
	<li>Support promotions, referral programs, and event registrations</li>
</ul>

Administrative &amp; Operations Support

<ul>
	<li>Maintain accurate records of bookings, payments, and member information</li>
	<li>Coordinate with coaches and operations staff regarding schedules</li>
	<li>Report incidents, member feedback, and facility concerns to management</li>
	<li>Assist with inventory tracking for merchandise and supplies</li>
	<li>Support basic reporting (daily sales, attendance, incident logs)</li>
</ul>

Community &amp; Events Support

<ul>
	<li>Help facilitate tournaments, leagues, and social events</li>
	<li>Assist with event registrations and crowd flow during busy periods</li>
	<li>Encourage positive community interactions among members</li>
	<li>Support social media content capture when needed (photos, short videos)</li>
</ul>

Community Associate | Receptionist

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.  We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.


Yanolja Cloud Solution Private Limited

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.

 

Profile Overview:

This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. 

Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. 

Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.

 

Responsibilities:

Follow up on inbound marketing leads and identify qualified opportunities, providing appropriate levels of information at the right time for interested prospects.

Cold calls to prospects are generated by a variety of outside sources.

Profile strategic accounts, identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.

Schedule appointments and demos of eZee Products/Services.

Occasionally, visit local properties to demonstrate our SAAS.

Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Prepare reports by collecting sales information and statistics.

 

Key Competencies for the Role:

<ul>
	<li>Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.</li>
	<li>Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.</li>
	<li>Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.</li>
	<li>Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.</li>
	<li>CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.</li>
	<li>Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.</li>
</ul>

Requirements:

<ul>
	<li>A true passion for sales, 2+ years of sales experience.</li>
	<li>Strong and professional communication skills.</li>
	<li>Should read, write, and speak English and local languages.</li>
	<li>Excitement for new technology and a strong technical aptitude.</li>
	<li>Great phone presence, the ability to engage and excite potential customers.</li>
	<li>Hospitality experience / Hotel Tech or SAAS sales experience.</li>
	<li>Positive and outgoing attitude - Aptitude to manage numerous requests and time demands concurrently while achieving production goals from assigned territory or set of accounts.</li>
	<li>Promotes a strong sense of urgency for reaching goals and key deliverables (Time Management skills).</li>
	<li>Personal vehicle, laptop, and good internet connection.</li>
</ul>

Sales Executive

British Developments is a large, multi-million-pound property investment company operating across Europe, with ongoing expansion into Asian markets. The company focuses primarily on the acquisition, management, sale, and rental of residential and mixed-use property assets. British Developments operates a non-client-facing model and outsources the majority of operational and professional services internationally, enabling efficient scaling and cost-effective asset management across multiple jurisdictions.

British Developments LTD.

Are you a bright, dependable woman who dreams of a stable, international career with a respected European entrepreneur?

Join a successful property investment and development group as the Executive Personal Assistant / Lifestyle Manager to its Director — a position that blends professionalism, travel, and personal growth in an atmosphere of trust, respect, and calm living.

You’ll support a well-established company director who values loyalty, intelligence, and discretion above all else.

Every day will bring something new — from organising travel and meetings with international partners to helping create a harmonious home and work environment. This is not a corporate grind but a chance to be part of a meaningful, long-term partnership built on mutual respect, learning, and shared success.

If you’re seeking a genuine opportunity to grow, travel occasionally to beautiful European destinations, and work closely with a thoughtful and fair leader who rewards honesty and hard work, this could be the career of a lifetime.

Compensation

₱60 000 – ₱80 000/month

Paid travel &amp; accommodation during trips

Annual leave, company holidays &amp; international retreats

Family-style, long-term work culture

Application

Send CV + short cover letter explaining your background and why you’d be a loyal, long-term fit. Please include your social media link. 
All applications confidential.

Executive Personal Assistant Lifestyle Manager

The Event Services Assistant will assist the Event Services Manager with the planning and execution of events, and work as part of a team to support events that contribute to the experience of clients at SMX Bacolod.

<ul>
	<li class="text-justify">Professionally handle the detailing of events assigned by keeping in mind opportunities to upsell on room requirement, equipment rental and F&amp;B.</li>
	<li class="text-justify">Organize food selling of accredited caterers when there is opportunity.</li>
	<li class="text-justify">Establishes a rapport with guests maintaining effective customer relationships.</li>
	<li class="text-justify">Assist the Event Services Manager in executing client requirement as discussed and laid out on the Banquet Event Order.</li>
	<li class="text-justify">Initiate and maintain communication with clients to assist in planning and coordinating events.</li>
	<li class="text-justify">Maintains the highest standards of professionalism, ethics and attitude towards all clients, staff, partners and mall representatives.</li>
	<li class="text-justify">Conducts a thorough walk through with the client for the building turn over and ensures that damages are accounted for and billed if applicable.</li>
	<li class="text-justify">Confirm that space and in-house and contractor staffing levels are as defined on the schedules.</li>
	<li class="text-justify">Ensures additional charges of the event are completely detailed in the Service Work Orders and are duly acknowledged and signed for by the client.</li>
	<li class="text-justify">Regularly reviews event postings/charges to ensure accuracy. Review bills with organizers regularly to eliminate adjustments needed on final bills.</li>
</ul>

Event Services Assistant

The Assistant HR Manager is responsible for managing end-to-end Recruitment &amp; Talent Acquisition and ensuring efficient HR Administration for SMX Convention Center. This role supports manpower readiness for large-scale events and operations, while ensuring full compliance with labor standards, company policies, and internal controls.

Recruitment &amp; Talent Acquisition

<ul>
	<li>Lead critical hiring across existing branches of SMX Convention Center and pre-opening properties</li>
	<li>Partner with Department Heads to develop manpower plans aligned with event schedules and business demand.</li>
	<li>Manage end-to-end recruitment: sourcing, screening, interviews, job offers, and onboarding.</li>
	<li>Build pipelines through job portals, manpower agencies, schools, and local government employment offices.</li>
	<li>Organize job fairs, campus recruitment, and hiring campaigns.</li>
	<li>Track recruitment metrics such as time-to-fill, quality of hire, sourcing channel effectivity, and manpower readiness.</li>
	<li>Maintain an updated recruitment tracker and applicant database.</li>
</ul>

HR Administration &amp; Compliance

<ul>
	<li>Maintain complete 201 files, contracts, and employee records in compliance with audit standards.</li>
	<li>Oversee onboarding procedures.</li>
	<li>Ensure compliance with DOLE, SSS, PhilHealth, Pag-IBIG, and internal policies.</li>
	<li>Assist in labor relations, investigations, and disciplinary documentation.</li>
	<li>Prepare HR reports, manpower status, and compliance documentation.</li>
	<li>Support HR audits and SMHCC corporate requirements.</li>
</ul>

Policy Implementation &amp; Employee Support

<ul>
	<li>Enforce company policies and standards across all departments.</li>
	<li>Handle employee concerns and support conflict resolution.</li>
	<li>Assist in engagement programs and HR initiatives.</li>
</ul>

Assistant HR Manager

The Duty Manager will play a pivotal role in ensuring facility management's seamless operation, focusing on sales culture, customer service, expense management, and financial success. The Duty Manager interacts with Guests and contributes to the first impressions of our Guests.

Duty Manager

PHINMA is a proudly Filipino conglomerate that seeks to make lives better and build the nation through successfully run and profitable businesses that uphold our core values of integrity, competence, professionalism and love of country. 

As one of its subsidiaries, PHINMA PROPERTIES make lives better for low to mid-income first time homebuyers through communities that deliver dignified lives.


Phinma Properties Sales and Marketing Inc.

As a Property Specialist in Bacolod, you will be the brand ambassador of our company, advising families and investors find their dream properties. You will not just be selling premium properties, you will be a property advisor guiding clients through one of the most significant milestones of their lives. 

Saludad by Phinma Properties is looking for dynamic, resilient and goal-oriented individuals who are ready to dominate the local real estate scene by using a mix of digital marketing and traditional networking.

Whether you are a seasoned salesperson or a career-changer looking for your breakthrough, we will provide the platform for you to build your own success story!

Property Specialist

BuyBuddy Lifestyle Technologies Inc. is a Philippine-based lifestyle technology company pioneering the country’s first Buy One, Get One digital lifestyle platform.

We build innovative mobile solutions that connect users to curated lifestyle brands and experience providers, enabling them to enjoy greater value from everyday living while helping partner businesses grow through smarter, experience-led commerce.

Rooted in the Filipino values of sulit and madiskarte, BuyBuddy blends technology, creativity, and community to create meaningful consumer experiences across food, hospitality, wellness, travel, and other lifestyle sectors.

At BuyBuddy, we are redefining how Filipinos discover, share, and enjoy value, transforming savings into a lifestyle.

BuyBuddy Lifestyle Technologies Inc.

The Merchant Success Executive is a hybrid role combining merchant onboarding, account management, and sales support. As BuyBuddy operates with a lean team, this role supports founder-led merchant acquisition while owning the after-sales experience, merchant activation, and relationship management.

Over time, the Merchant Success Executive will also take a more active role in merchant presentations, outreach, and direct acquisition, with performance-based commissions introduced once the role expands.

The successful candidate receives a finely curated role that connects marketing, customer services, and sales expertise, which allows a broader range of future opportunities. Aimed at developing and preparing new talent as when they take on bigger roles as their careers progress. 
 
 
 

Key Responsibilities

1. Merchant Onboarding &amp; Success (Primary Focus)

<ul>
	<li>Act as the main point of contact for onboarded merchants</li>
	<li>Guide merchants through:
	<ul>
		<li>App listing setup</li>
		<li>Promo mechanics (Buy 1 Get 1 structure)</li>
		<li>Redemption flow and dashboard use</li>
	</ul>
	</li>
	<li>Ensure merchants are activated and ready for redemptions</li>
	<li>Proactively manage relationships to reduce churn
	<ul>
		<li>Collaborate with marketing division to achieve merchant goals and targets through campaigns and promotions</li>
	</ul>
	</li>
	<li>Escalate issues to internal teams when needed</li>
</ul>

 

2. Sales Support &amp; Merchant Acquisition (Shared Responsibility)

<ul>
	<li>Support group merchant presentations and info sessions led by founders</li>
	<li>Assist in merchant outreach, follow-ups, and scheduling</li>
	<li>Gradually conduct merchant presentations independently or with founders</li>
	<li>Qualify potential merchants for platform fit</li>
	<li>Maintain accurate records of invited, signed, and active merchants</li>
</ul>

 

3. Relationship Management &amp; Growth

<ul>
	<li>Build and maintain strong merchant relationships</li>
	<li>Gather feedback to improve platform and merchant experience</li>
	<li>Identify opportunities for merchant growth and better promo performance</li>
	<li>Represent BuyBuddy professionally during meetings and site visits</li>
</ul>

Merchant Success Executive

Key Responsibilities

<ul>
	<li>Supervise and coordinate daily food and beverage service operations to ensure smooth, efficient service.</li>
	<li>Lead, motivate, and support service staff to deliver high standards of guest service and professionalism.</li>
	<li>Assist in staff scheduling, task assignments, and shift briefings to ensure proper coverage and service flow.</li>
	<li>Ensure compliance with service standards, food safety, sanitation, and hygiene regulations at all times.</li>
	<li>Monitor guest satisfaction, handle complaints professionally, and take corrective action when necessary.</li>
	<li>Support training and coaching of new hires and existing staff to maintain service consistency and product knowledge.</li>
	<li>Assist in monitoring sales performance, upselling initiatives, and achievement of outlet targets.</li>
	<li>Coordinate closely with kitchen and bar teams to ensure timely service and accurate order delivery.</li>
	<li>Ensure proper setup, cleanliness, and maintenance of the outlet before, during, and after service.</li>
	<li>Enforce company policies, procedures, and service protocols.</li>
	<li>Report operational issues, staff concerns, or guest feedback to the Outlet Manager or Food &amp; Beverage Manager.</li>
</ul>

Food and Beverage Team Leader

DUTIES &amp; RESPONSIBILITIES:

<ul>
	<li>Actively/aggressively solicits business for SMX Davao from all market segments.</li>
	<li>Conduct quality sales calls</li>
	<li>Maintain an updated database of account in his/her area of responsibility.</li>
	<li>Maximize up‐selling opportunities whenever possible.</li>
	<li>Ensure the delivery of professional service to all clients at all times.</li>
	<li>Actively participates in organizing and in the actual implementation of sales programs an activities, (i.e. sales blitzes, cocktails, parties and luncheons) for top accounts, sales promotion, etc.</li>
	<li>Implement all sales action plans related to his/her market area as outlined in the Marketing Plan.</li>
	<li>Attend all sales and marketing meetings, briefings and other related activities.</li>
	<li>Assist the SM Hotels in their Sales and Marketing efforts through cross selling </li>
	<li>Provide management with information regarding client satisfaction and activities of competitors.</li>
	<li>Arrange site inspections of facility.</li>
	<li>Perform all duties and responsibilities in a timely and efficient manner in accordance with established facility policies to achieve the overall objectives of the position.</li>
	<li>Keep updated with client relationships and overall business goals through close coordination with Event Manager.</li>
	<li>Maintain close communication with the National Sales Manager in negotiation process of their accounts.</li>
	<li>Maintain professional business confidentiality.</li>
	<li>Perform related duties and special projects as assigned.</li>
</ul>

<ul>
	<li>Actively/aggressively solicits business for SMX Davao from all market segments.</li>
	<li>Conduct quality sales calls</li>
	<li>Maintain an updated database of account in his/her area of responsibility.</li>
	<li>Maximize up‐selling opportunities whenever possible.</li>
	<li>Ensure the delivery of professional service to all clients at all times.</li>
	<li>Actively participates in organizing and in the actual implementation of sales programs an activities, (i.e. sales blitzes, cocktails, parties and luncheons) for top accounts, sales promotion, etc.</li>
	<li>Implement all sales action plans related to his/her market area as outlined in the Marketing Plan.</li>
	<li>Attend all sales and marketing meetings, briefings and other related activities.</li>
	<li>Assist the SM Hotels in their Sales and Marketing efforts through cross selling</li>
	<li>Provide management with information regarding client satisfaction and activities of competitors.</li>
	<li>Arrange site inspections of facility.</li>
	<li>Perform all duties and responsibilities in a timely and efficient manner in accordance with established facility policies to achieve the overall objectives of the position.</li>
	<li>Keep updated with client relationships and overall business goals through close coordination with Event Manager.</li>
	<li>Maintain close communication with the National Sales Manager in negotiation process of their accounts.</li>
	<li>Maintain professional business confidentiality.</li>
	<li>Perform related duties and special projects as assigned.</li>
</ul>

Office Equipment Operation

Business Correspondence

Organizing and Planning

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Problem Sensitivity

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Kalibrr Job Search

Sales Manager

Jr. Interior Designer

Assistant Chief Steward

Community Associate | Receptionist

Sales Executive

Executive Personal Assistant Lifestyle Manager

Event Services Assistant

Assistant HR Manager

Duty Manager

Property Specialist

Merchant Success Executive

Food and Beverage Team Leader

Sales Manager

Sales Manager

Customer Sales Assistant