Senior IT Support Specialist  

• Provide advanced technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, servers, and network devices.
• Diagnose and resolve complex technical problems in a timely and efficient manner.
• Manage and monitor IT endpoint & infrastructure, ensuring optimal performance and security.
• Develop and maintain documentation for IT procedures and best practices.
• Train and mentor junior IT support staff.
• Stay up-to-date on the latest IT trends and technologies.

At PT Surya Madistrindo, we make a lot of incredible things. But most importantly, we make the future, and we are looking for people to join our Information Technology team of future shapers.

When you join PT Surya Madistrindo, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future.

As a Senior IT Support Specialist, you will be responsible for providing advanced technical support to our employees, troubleshooting complex IT issues, and ensuring the smooth operation of our IT services & infrastructure. You will also be responsible for mentoring junior IT support staff and contributing to the development of IT best practices.

Who Are We Looking For?

• Having at least 3-5 year(s) of working experience in the related field L2 is required for this position.
• Bachelor's degree from any Major.
• Proven experience in on-site and remote hardware and software troubleshooting, installation, and configuration, delivered efficiently and effectively.
• Experience with Desktop Management solutions such as Ivanti or SCCM
• Experience with Virtual Desktop solutions such as Azure Virtual Desktop or Citrix
• Experience with Mobile Device Management (MDM) solutions such as Microsoft Intune or WorkspaceOne
• In-depth understanding of Windows, Linux, and MacOS operating systems, TCP/IP networking, and other network protocols.
• In-depth understanding of IT Security, especially Endpoint Security
• Having relevant IT certification is a plus (e.g. ITIL v4, CompTIA+, Microsoft Certified Professional)
• Open for traveling for work-related purposes across nationwide branches