IT Operations
PT. Indocyber Global Teknologi
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Recruiter was hiring 14 hours ago
2026-11-27T17:00:00+00:00Job closed.
Job Description
- Monitor IT infrastructure, systems, applications, and network services to ensure availability and performance
- Perform first-level troubleshooting and resolution of IT incidents and service requests
- Respond to alerts, system notifications, and operational issues in a timely manner
- Escalate unresolved or complex technical issues to L2/L3 teams or relevant vendors
- Perform routine system health checks and operational monitoring
- Assist with user account management, access requests, password resets, and basic permission issues
- Monitor and manage IT tickets through the IT Service Management (ITSM) system
- Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and operational procedures
- Execute standard operational procedures, scheduled tasks, and routine maintenance activities
- Support backup monitoring and verify the completion and status of scheduled backups
- Assist with system deployment, configuration, patching, and basic maintenance activities under established procedures
- Follow IT security policies, access control procedures, and company IT standards
- Participate in incident management and provide timely updates on ongoing issues
- Prepare basic operational reports, incident summaries, and system monitoring reports
- Participate in shift operations, on-call support, or after-hours monitoring when required
- Continuously improve operational processes, documentation, and troubleshooting procedures
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
- 1–3 years of experience in IT Support, IT Operations, Helpdesk, Application Support, or Technical Support
- Experience in Level 1 (L1) IT/Application Support, particularly in handling user complaints and technical issues
- Experience supporting banking applications or financial technology (FinTech) systems is preferred
- Willing to work in a shift-based or operational support environment
- Strong ability to perform initial troubleshooting, issue identification, and basic problem resolution
- Experienced in handling and monitoring user complaints, incidents, service requests, and support tickets
- Ability to perform incident categorization, prioritization, escalation, and follow-up to ensure timely resolution
- Basic understanding of API concepts, application integration, and system connectivity is preferred
- Able to coordinate effectively with L2/L3 support, application teams, infrastructure teams, and relevant business/users for issue resolution
- Familiarity with IT Service Management (ITSM) processes, including Incident Management and Service Request Management
- Experience using ticketing/helpdesk tools and maintaining proper incident documentation
- Good analytical and problem-solving skills, with attention to detail when investigating application issues
- Strong communication skills, both written and verbal, with a customer/user-oriented approach
- Able to work under pressure and handle multiple incidents or user complaints simultaneously
- Good documentation skills and ability to prepare incident reports, issue logs, and operational updates
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About PT. Indocyber Global Teknologi
PT. INDOCYBER GLOBAL TEKNOLOGI, an integrated information and technology system provider, dedicated to delivering highly effective solutions in the field of Information Systems. Our core business focuses on information technology services, digital marketing & IT infrastructure.