Customer Onboarding Staff
OttoDigital Group
- Jakarta Selatan, IndonesiaJalan Prof DR Soepomo, Tebet Barat Kel., Tebet, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 6 days ago and deadline of application is on 29 Sep
Recruiter was hiring 15 hours ago
2025-08-08T03:55:57.933957+00:002025-09-29T17:00:00+00:00Job Description
- Support account registration for MSME bank accounts through our system (Rose)
- Perform data quality checks (QC) for merchant onboarding
- Upload and manage Modern Merchant partnership documents
- Schedule and send merchant reports
- Activate and deactivate business portal access for partners and internal teams
- Assist in KYC data collection and verification for all partners (Maker & Checker roles)
- Process data update requests (e.g., name, address, ID number, phone number)
- Handle special cases such as ID max issues, missing data images, and failed CIF merges
- Manage whitelist requests for employee or partner registration, updates, and deactivation
- Respond to customer issues via email and WhatsApp
Minimum Qualifications
- Minimum 1 year of experience in onboarding and KYC, preferably in banking, fintech, or e-commerce
- Minimum education: Diploma (D3)
- Willing to work in shifts
- Proficient in Microsoft Office or spreadsheets
- Detail-oriented and organized in handling admin tasks and reports
- Strong customer service mindset
- Good communication skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jalan Prof DR Soepomo, Tebet Barat Kel., Tebet
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About OttoDigital Group
OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.