Account Manager  

The Account Manager serves as the key point of contact for day-to-day management as well as development, implementation, and execution of marketing campaigns for current and new clients.

The position will be responsible for assisting with the conceptualization, implementation, and management of client campaigns, coordinating client activities and liaison with other team members of the agency in order to exceed client expectations.

What You'll Do

Account Management and Operations

• Handles day to day administration of accounts in coordination with the Project Manager (contact reports, cost estimates, records management) under the direct supervision of an Account Director/Sr. Account Director;
• Ensures timeliness execution of work;
• Understands customers’ requirements in functional as well as business aspects to qualify and close any sales opportunities;
• Generate campaign/project proposals, pricing;
• Maintains relationship with key individuals (project owners) at middle management levels of client organization;
• Develops a thorough understanding of brands;
• Supports clients dependent on revenue size and project complexity;
• Ensures seamless execution of client campaigns, prioritizes resources and keeps Account Director/Sr. Account Director and other groups well informed of progress and changes;
• Participates in interactive strategy development with the Strategy Team;
• Manages customer satisfaction evaluation process and achieve 90% satisfaction rating;
• Adheres to company guidelines such as timely completion of time sheets, accurate revenue forecasts,and achieving average utilization of 90% or better.

Document Ownership

• Support creation of Job Orders and support generation of cost estimates;
• Oversees the timely production of clear, concise written documentation for project deliverables;
• Ensures timely documentation of contact reports (within 24/48 hours).
  

• General degree holder with at least 2 years experience in a similar capacity or equivalent experience
• Able to build strong client relationships
• Able to build strategic partnerships
• Client Focus
• Excellent Communication Skills
• Decisive/Makes things happen
• Planning and Organizing Skills
• Ability to manage resources well
• Ability to drive results
• Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
• Advanced knowledge of working software (Word, Excel, PowerPoint, etc.)