Medical Receptionist Training Coordinator
My Mountain Mover Inc.
- Makati, PhilippinesMakati, NCR, PhilippinesMakatiNCRPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 6 Jun
Recruiter was hiring 8 hours ago
2026-05-11T02:38:16.284866+00:002026-06-06T16:00:00+00:00Job Description
- Content & Curriculum Support (25%)
- Support development of micro-modules covering call handling, scheduling logic, insurance verification, and EHR best practices
- Recommend updates based on clinic needs, learner performance trends, and system changes
- Evaluation & Performance Assessment (25%)
- Conduct Skills Evaluation Interviews (SEIs) to assess communication skills, system navigation, and workflow accuracy
- Track learner progress via Salesforce, TalentLMS, and receptionist-specific checklists
- Lead recovery training sessions for cancelled VAs based on skill gaps in front office tasks
- Deliver structured feedback and escalate retraining needs as required
- Instruction & Training Delivery (20%)
- Teach core front office workflows including patient scheduling, registration, insurance verification, referrals, authorizations, and EHR navigation
- Lead live and recorded training sessions focused on call handling, tone, patient coordination, and clinic workflow accuracy
- Facilitate mock call scenarios and scheduling exercises to simulate real clinic situations
- Train learners on handling multi-line phones, appointment types, provider calendars, and patient concerns
- Learner Support & Technical Guidance (15%)
- Respond to learner questions on scheduling scenarios, insurance checks, patient coordination, and documentation
- Coach learners on tone, professionalism, and real-time decision making during calls
- Identify common workflow misunderstandings and coordinate content updates with the SME Lead
- Compliance & Documentation (15%)
- Reinforce HIPAA compliance in patient communication, scheduling notes, and documentation
- Teach proper documentation inside EHR systems and accurate note-taking aligned with clinic standards
Minimum Qualifications
- Minimum 3 years of experience as a Medical Receptionist or Front Office staff in a U.S.-based healthcare setting
- Strong working knowledge of appointment scheduling, patient intake, insurance verification, referrals, and call handling
- Prior experience training, onboarding, coaching, or mentoring others on front-office workflows is highly preferred
- Confident in leading live training sessions, mock call simulations, and Skills Evaluation Interviews (SEIs)
- Familiarity with U.S. EMR / Practice Management systems (e.g., Athenahealth, eClinicalWorks, Kareo, AdvancedMD, Epic)
- Working knowledge of TalentLMS, Salesforce, Canva, Calendly, and G Suite applications
- Solid understanding of HIPAA compliance, PHI handling, and documentation standards
- Strong communication skills with a focus on professional tone, empathy, clarity, and accuracy in patient-facing interactions
- Ability to adapt training based on clinic-specific workflows, learner skill levels, and system updates
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Health and Medical
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Makati, NCR, Philippines
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About My Mountain Mover Inc.
Secure your future with My Mountain Mover! 🚀 Be part of a company that puts YOU first—where work-life balance, fulfillment, and growth thrive. 💙🧡 500+ client 5⭐ reviews, 1.5k+ Movers strong. Apply now: careers.mymountainmover.com