IT Helpdesk
PT Murni Development Indonesia
- West Jakarta, Indonesia1A, RT10/RW07, Jalan Lingkar Luar Barat, Duri Kosambi Kel., Cengkareng, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 5 days ago and deadline of application is on 3 May
Recruiter was hiring 3 days ago
2026-03-05T04:11:57.954764+00:002026-05-03T17:00:00+00:00Job Description
- Receive, log, and verify incident reports and service requests from users
- Perform initial analysis and determine ticket priority
- Provide first-level troubleshooting and attempt first-time fix where possible
- Escalate unresolved issues to Level 2 and L3 support teams
- Monitor ticket progress until resolution and ensure clear communication with users
- Maintain proper documentation in ticketing systems (chronology, actions taken, resolution)
- Ensure issues are handled in accordance with agreed SLA
- Prepare daily summary reports of incidents and service requests
- Provide basic user guidance related to application usage
- Contribute to monthly issue analysis and improvement suggestions
Minimum Qualifications
- Minimum Bachelor’s Degree in Information Technology / Computer Science / related field
- Minimum 3 years experience as IT Helpdesk / Service Desk / Application Support
- Experience handling incident management and working with ticketing systems
- Basic understanding of application architecture (3-layer concept is a plus)
- Basic knowledge of database/query (SQL – CRUD is a plus)
- Familiar with SLA-based support environment
- Experience in financial industry is preferred
- Strong communication skills and customer-oriented mindset
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Jl. Lingkar Luar Barat No.1, Duri Kosambi, Jakarta Barat
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About PT Murni Development Indonesia
PT Murni Development Indonesia (MDev) is part of PT Murni
Solusindo Nusantara, an ISO 9001:2015 certified company with over
32 years of experience as a solution provider, digital business
transformation expert, and trusted technology partner for Central
Bank of Indonesia.
Focusing on excellence and long-term partnerships, MDev ensures
its clients receive the best talent and service. Whether you need
experts for short-term or long-term projects, MDev provides the
necessary resources and support to achieve your business goals.