Customer Success Officer  

Key Responsibilities

Client Onboarding & Implementation

• Lead end‑to‑end implementation of our HCMS for new clients.
• Understand client payroll rules, HR policies, and existing processes.
• Translate requirements into accurate system configuration.
• Prepare Excel-based computation back‑ups and validation tools.
• Ensure successful migration of client data into the system.
• Create and manage project timelines to ensure smooth and timely onboarding.

Payroll Automation & Validation

• Set up and automate payroll rules on our HCMS based on client requirements.
• Cross-check automated payroll results against Excel validations.
• Identify discrepancies, highlight exceptions, and align with clients.
• Ensure DOLE-compliant payroll rules and updates are applied.

Client Engagement & Support

• Conduct regular check-ins, site visits, and review sessions with clients.
• Resolve client issues promptly and escalate roadblocks when needed.
• Maintain strong rapport to promote trust, satisfaction, and loyalty.
• Provide ongoing support post‑implementation to ensure long-term success.

Internal Collaboration

• Work with internal teams (Product, Payroll, QA, Support) to ensure seamless implementation.
• Communicate client requirements and customization requests clearly.

Other Responsibilities

• Stay updated with DOLE regulations and industry standards.
• Perform other related tasks as assigned.

• At least 2 years experience as Customer Success Officer in a SaaS Company leading a team of at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advance MS Excel skills
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Excellent problem-solving skills;