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![Healthy Options, Corp.](https://rec-data.kalibrr.com/www.kalibrr.com/logos/FYW5LX6LRYPEWV72LKMJRNR2TB3TNM7QWMBHMFZE-64477e01.png)
Service Desk Associate | Onsite
Healthy Options, Corp.
- Quezon City, Philippines2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 months ago and deadline of application is on 27 Jun
Recruiter was hiring 3 days ago
2024-06-27T02:14:04.847815+00:002025-06-27T02:11:39.247000+00:00Job Description
The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.
The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.
Essential Duties and Responsibilities
- User support
- Provides continuous first-line support to users of computer applications.
- Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed
- Coordinates other technical issues directly with service providers for second-line support.
- Monitors scheduled jobs and system and site availability
- Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times
Why Join Us?
- Be part of Asia’s largest all-natural product retailer for 29 years!
- Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.
- Experience on-the-job skill development and mentoring program.
- Learn from our in-house and external trainings.
- Grow and challenge yourself to join our leadership development program.
- Work in a Company that values an entrepreneurial mindset on the job.
- Feel secure in our above industry compensation package.
- Join an organization that has a high retention rate, where people love where they work.
Minimum Qualifications
- Bachelor’s Degree in any IT related course, i.e., Engineering, Computer Science, IT
- Basic knowledge of most common hardware and software systems used in the IT industry
- Has an Analytical and thorough knowledge of network administration and troubleshooting
- Flexible, with good communication skills, passionate for work, team player
- Willing to work onsite in Libis, QC
- Non-smoker.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
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About Healthy Options, Corp.
Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.
Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.
We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!