Clearance Support Agent
DHL Express (Philippines) Corporation
- Makati, PhilippinesDHL House, 2306 Chino Roces Extension, Kayamanan C, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 30 Jul
Recruiter was hiring a day ago
2026-06-02T05:39:23.990251+00:002026-07-30T16:00:00+00:00Job Description
- Act as the main point of contact (“voice”) of the clearance department to customers, DHL entities, and government authorities
- Coordinate shipment clearance by communicating requirements and resolving discrepancies
- Collect and validate required documents from customers and stakeholders to ensure successful clearance
- Contact customers (origin/destination) for missing or incomplete shipment information
- Provide duty and tax notifications and secure customer approval for payments beyond limits
- Coordinate with brokers and authorities to process shipments efficiently
- Monitor and manage “Shipment in Bond” inventory and ensure timely action
- Maintain and update customer instructions and database records accurately
- Achieve key KPIs such as:
- Clearance turnaround time (e.g., % over 72 hours)
- Customer satisfaction (complaints/claims reduction)
- Cost and operational efficiency targets
- Demonstrate ability to influence stakeholders and support operations despite no direct reporting line
- Perform additional tasks assigned by supervisors as needed
Minimum Qualifications
- Proficient in MS Office (Word, Excel, PowerPoint)
- Strong English communication skills (spoken and written)
- Strong analytical and problem-solving skills
- Effective planning, organizing, and time management
- Ability to make sound decisions under pressure
- Results-driven with focus on achieving targets
- Works well in a team environment and supports team goals
- High level of accountability and professionalism
- Clear, concise, and adaptable communication skills
- Able to stay calm and perform under pressure
- Bachelors Degree in Customs Administration or equivalent
Perks and Benefits
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- DHL House, 2306 Chino Roces Extension, Kayamanan C
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About DHL Express (Philippines) Corporation
Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.
WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too.
WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging. We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.
WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.