Account Manager | Digital Marketing | Night Shift  

The Account Manager's primary responsibility is to be the main point of contact for our clients who have purchased our Internet Marketing Packages.

They also perform the following tasks:

• Manage the website projects in production.
• Assist our clients through the website production process, website launch and help develop and/or implement an SEO strategy for our clients.
• Act as the bridge between our clients and the production team.
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Create project status reports and deliver status updates to clients and managers.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Act as subject matter expert when it comes to SEO and digital marketing.
• Hands-on experience in the development of a website in terms of content creation and the technical aspect of SEO.
• Assess client websites and make design, technical, and content recommendations.
• Create SEO content plans from scratch. Excellent online research skills and understanding of the client’s marketing goals is crucial for this role.
• Present the SEO game plan to the client in a way that is easily understandable.
• Monitor the performance of client’s SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities.
• Stay updated on search engine updates and SEO trends; communicate these to clients and our team, focusing on how changes can help improve results.

• Experience in project management or handling multiple clients at a given time
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• Wordpress knowledge is a strong plus.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.