Customer Service Representative
Apsara Furniture Manufacturing Corporation
- Quezon City, Philippines88, Calavite, Paang Bundok, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 3 days ago and deadline of application is on 16 Mar
Recruiter was hiring 9 days ago
2026-01-16T06:09:50.370073+00:002026-03-16T16:00:00+00:00Job Description
AF Home is looking for a results-driven Customer Service Representative to handle online customer inquiries across Facebook, Messenger, email, and other digital channels. This role is critical to both sales conversion and operational accuracy.
You will not only answer inquiries—you are expected to upsell products, encode and report data accurately, and coordinate effectively with internal teams to ensure smooth order fulfillment and excellent customer experience.
Minimum Qualifications
Qualifications, Skills, and Competencies
- At least a diploma or equivalent; bachelor’s degree is an advantage
- 1–2 years of experience in customer service, online selling, or e-commerce support
- Strong written communication skills, especially for chat-based selling
- Proven ability to upsell, recommend products, and close inquiries
- High attention to detail for data encoding and reporting
- Organized, systematic, and comfortable working with spreadsheets or CRM toolsStrong coordination and follow-through skills
- Able to handle multiple conversations and tasks efficiently
Willing to work flexible shifts when required
Preferred Experience:
- Experience handling Facebook Page and Messenger inquiries
- Background in furniture, retail, or e-commerce customer support
- Familiarity with CRM systems, order tracking tools, or chat dashboards (training provided)
- Experience preparing basic operational or sales reports is a plus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Calavite 88, 1114 Quezon City, Philippines
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About Apsara Furniture Manufacturing Corporation
Apsara Furniture Manufacturing Corporation is one of the Philippines’ leading homegrown furniture manufacturers and direct importers, with nearly 30 years of craftsmanship experience. We specialize in producing high-quality, affordable, and stylish furniture for Filipino homes through our flagship brand AF Home. Our product range includes sofas, beds, cabinets, tables, chairs, bean bags, pet products, mattresses, and more—built using modern machinery and crafted by skilled local furniture makers.
What We Do
Manufacturing: Upholstery, cabinetries, metal fabrication, foam production, and assembly lines.
Importing: High-quality materials and innovative furniture designs from global suppliers.
Retail & E-commerce: Nationwide distribution through malls, outlets, online platforms, and our official website.
Interior Fit-Out: Through our sub-brand Dreambuild Design Studio, we provide full interior design, supply, and installation services for residential and commercial projects.
Our Brands
AF Home – Affordable, eco-friendly furniture for modern Filipino homes
Easy Space – Space-saving and multifunctional furniture
Beanie MNL – Premium bean bags & comfort products
Mr. Chuck PH – Stylish pet products
Dreambuild Design Studio – Interior design & fit-out services
Our Values
Craftsmanship: We proudly support local makers with decades of experience.
Sustainability: We use recycled wood, water-based glue, and eco-friendly materials.
Innovation: We continuously upgrade our processes with semi-automatic machines and modern design.
Customer-Centered: We build products designed for real Filipino lifestyles.
Growth & Opportunity: We invest in training and developing our people.
Why Work With Us?
✔ Fast-growing multi-brand company
✔ Stable 30-year manufacturing business
✔ Opportunities to learn, grow, and lead
✔ Supportive work culture and family-oriented environment
✔ Exposure to manufacturing, retail, design, e-commerce, and tech systems
✔ Career advancement across multiple brands & departments
Company Locations
Main Office & Warehouse: 88 Calavite St., Brgy. Paltok, Quezon City
AF Home Stores: SM North EDSA, SM Dasmariñas, San Pedro Laguna (and more expanding)
Dreambuild Showroom: (Greenhills opening soon)
Our Mission
To make quality, stylish, and sustainable furniture accessible to every Filipino home.
Our Vision
To become the leading home and lifestyle ecosystem in the Philippines—empowering local makers, elevating Filipino living spaces, and bringing world-class designs to every household.