Travel Senior Supervisor
ATI Business Group
- Tangerang, IndonesiaIndonesia, Banten, TangerangTangerangBantenIndonesiaIndonesia
- Full timeFULL_TIME
Posted 3 hours ago and deadline of application is on 2 Oct
Recruiter was hiring 10 minutes ago
2026-08-05T06:26:21.355592+00:002026-10-02T17:00:00+00:00Job Description
- Lead and oversee Travel Consultant and Ticketing operations, ensuring teams consistently meet service level agreements (SLAs), quality standards, and productivity goals.
- Drive operational excellence across Flight Issuance, Reissuance, Refund Processing, and Customer Support functions through data-driven analysis and continuous improvement initiatives.
- Provide leadership, coaching, and performance management to Supervisors, Travel Consultants, and Ticketing team members, fostering a high-performing and customer-focused culture.
- Serve as the escalation point for complex travel, ticketing, and customer service issues, partnering with airlines, travel agents, and internal stakeholders to deliver effective resolutions.
- Manage workforce planning, operational reporting, business reviews to ensure efficient service delivery and alignment with business objectives.
Minimum Qualifications
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Proven experience utilizing Travelport, Sabre, and/or Amadeus to support ticketing, reissuance, refund, and broader travel operations activities.
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Excellent English communication skills, both written and spoken, with the ability to lead discussions, manage escalations, and build strong stakeholder relationships.
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Demonstrated analytical thinking and sound judgment, with the ability to make data-driven decisions, resolve operational challenges, and drive continuous improvement initiatives.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
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