Workforce Management & Reporting Staff
ATI Business Group
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 18 days ago and deadline of application is on 13 Oct
Recruiter was hiring 3 hours ago
2025-10-17T07:25:30.794851+00:002026-10-13T08:06:43.159152+00:00Job Description
- Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
- Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
- Conduct regular audits and identify anomalies in individual agents' performance.
- Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
- Provide recommendations and implement improvements in data tracking and reporting.
Minimum Qualifications
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Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
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Experience in data management and data analysis role will be an advantage.
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Advanced skills in Microsoft Excel are non-negotiable.
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High attention to detail as the work requires very high accuracy.
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Good communication skills in both Bahasa and English.
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Good analytical skills with the ability to utilize data to support his/her arguments.
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Comfortable working with tight deadlines.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
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