System Operations Staff
AstraPay
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 15 hours ago and deadline of application is on 1 Jan
Recruiter was hiring 15 hours ago
2025-11-03T07:11:17.740426+00:002026-01-01T17:00:00+00:00Job Description
- Review, improve, and document operational processes through updated SOPs.
- Maintain accurate and organized data administration within the department.
- Coordinate with cross-functional teams to ensure smooth task execution.
- Manage and respond to service requests or incidents from internal channels.
- Monitor system operations, identify anomalies, and escalate issues as needed.
- Support the creation of service catalogs, SLAs, and knowledge bases.
- Conduct analysis on recurring incidents and propose preventive actions.
- Collaborate with Monitoring and Product Teams for issue resolution.
- Contribute to fraud detection by analyzing transactions and customer patterns.
- Participate in incident postmortem and fraud review sessions.
- Support KYC validation, compliance reviews, and partner performance checks.
- Provide and validate data requests while ensuring data governance compliance.
- Assist in system integration with partners, including testing and deployment.
- Support automation initiatives to streamline manual operational processes.
- Prepare regular reports on incidents, services, data, and system performance
Minimum Qualifications
- Bachelor’s degree in any field (preferably Management or Informatics).
- Proficient in Windows/Linux OS and Microsoft Office tools.
- Familiar with SQL, database tools (e.g., DBeaver, BigQuery), and API clients (e.g., Postman).
- Basic experience with Java IDEs, monitoring tools, and BI tools (e.g., Power BI).
- Understanding of cloud environments, CI/CD, and system architecture.
- Knowledge of IT Service Management, ITIL, ISO 27001/27701, and data privacy regulations.
- Strong data analysis, pattern recognition, and administrative skills.
- Good communication and business process understanding.
- Basic programming and algorithm knowledge
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Astra Tower, Jalan Jenderal Sudirman, RT10/RW11, Karet Tengsin Kel., Tanah Abang, Jakarta Pusat, 10220, Indonesi
- Vacancy
- 1 opening
- Website
- https://www.astrapay.com/
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About AstraPay
PT Astra Digital Arta, also known as AstraPay is part of Astra International. AstraPay available to support current digital transactions trends for Indonesian people.
AstraPay mobile application provides range of digital transactions supporting daily needs, from electricity bill, BPJS, to health insurance payment.
Enjoy every convenience of digital transaction with AstraPay. Available on Google Play Store http://ap.money/pakaiAP