Clinic Manager  

The Clinic Manager is responsible for overseeing all sales and operational activities of Remedy Clinic – Vertis North (Quezon City). This role ensures the efficient delivery of advanced skin and aesthetic solutions while maintaining the highest standards of patient care, operational excellence, and commercial performance. The Clinic Manager leads clinic staff, drives sales growth, manages financial performance, and ensures compliance with all health, safety, and regulatory standards.

Duties and Responsibilities

1. Clinic Operations & Management

• Oversee daily clinic operations to ensure smooth workflow, operational efficiency, and high patient satisfaction.
• Ensure compliance with company policies, organizational audits, health and safety regulations, and clinical protocols at all times.
• Conduct continuous review and improvement of administrative and operational procedures to enhance efficiency and effectiveness.
• Plan and implement effective staff rotation to ensure optimal clinic coverage and productivity.
• Manage stock control processes to maximize sales, prevent shortages, and minimize stock loss.

2. Clinic Staff Leadership & Development

• Lead, motivate, and manage clinic staff to foster a high-performing and customer-focused team.
• Conduct regular staff meetings, performance evaluations, coaching sessions, and corrective actions when necessary.
• Ensure all staff receive proper onboarding, training, and continuous development, including selling skills and service excellence training.
• Maintain a positive, engaging, and motivating work environment.
• Support HR in recruitment, onboarding, and workforce planning.

3. Sales Performance & Business Growth

• Ensure the clinic consistently meets or exceeds sales targets set by management.
• Develop and execute sales strategies aligned with clinic and company objectives.
• Monitor sales performance, identify gaps or opportunities, and implement corrective actions.
• Motivate the team to achieve both individual and collective sales goals.
• Develop key account partnerships and contribute to business development initiatives.

4. Financial & P&L Management

• Manage clinic P&L performance, reviewing financial results against targets and ebitda goals.
• Identify opportunities to minimize costs and maximize revenue without compromising service quality.
• Develop, monitor, and manage budgets, financial goals, and performance reports in coordination with leadership.
• Analyze clinic performance data and implement strategies to drive sustainable growth.

5. Customer Experience & Quality Assurance

• Deliver industry-leading customer service that elevates the clinic experience from “good to great.”
• Build and sustain a customer-focused culture that creates long-term client relationships.
• Manage client expectations and handle complaints in line with company protocols.
• Ensure high-quality patient care and consistent service standards across all touchpoints.

Skills & Competencies

• Excellent leadership, communication (oral and written), and interpersonal skills
• Strong people management, coaching, and performance development capability
• High level of commercial, financial, and business acumen
• Strong analytical, planning, and problem-solving skills
• Highly organized, autonomous, and goal-driven
• Ability to multitask, prioritize, and perform effectively in a fast-paced environment
• Proven success in startup or growth-oriented environments
  
  
  Professional Requirements
• Minimum 3 years of experience as a manager, ideally in a clinic, healthcare, or aesthetic setting
• Extensive managerial experience (preferably 8–10+ years) is an advantage
• Strong working knowledge of the Beauty & Aesthetic Industry
• Experience working in a medical or highly regulated environment
• Previous experience or accreditation in professional laser and skin treatments is preferred
• Proven experience in sales leadership, achieving sales targets, and staff training
• Experience managing P&Ls and interpreting financial data
• Ability to work flexible hours based on business and clinic needs